Fred Erasmus Email and Phone Number

Manage and co-ordinate operational activities ensuring quality service and effective operations support for all internal and external customers.Participate in the review and recommendation of systems and procedures affecting assigned units, co-ordinating system conversions from an operations perspective.Manage the daily operations activities by planning and scheduling departmental activities and workload and co-ordinating with related departments to ensure that operational schedules are met.Review and recommend new methods and procedures to make daily operations more efficient.Participate in the development and enhancement of equipment and/or training procedures or programs which will support products and/or services needs.Interface with other departments, regions, vendors, agencies, etc. to resolve customer service issues, following up with resolution of problems to ensure timely response and customer service.Maintain knowledge of all products and services offered in the Division and keep informed of new or changing developments, products, services or ideas which would affect operations.Manage overall operations and is responsible for the effective and successful management of labour productivity, quality control and safety measures as established and set for the Operations Department.

Responsible for processes regarding debit card related tickets and support functions. As a member of the card services team, this position collaborates with team members and other banks to provide excellent customer service to internal and external customers. Responsible for daily general ledger reconciliations related to card and other payment stream settlements.