Fred Harding Email & Phone Number

American Dental Partners, May 2017 to present. Customer Service Specialist, Patient Engagement CenterDesigining, developing, creating content and maintaining SharePoint internal documentation library of client information, policy and procedureTraining Customer Service Specialists to navigate SalesForce, SharePoint and to utilize the information therein to schedule patients appropriatelyInforming and assisting prospective patients in scheduling dental appointments

Handled high volume of customer orders and tracking inquiries by phone and email for this ecommerce website during the busy holiday season

Boston, Ma, Us

• Solely responsible for the Greater Boston Y Association's live chat feature, handling customer questions and helping them to troubleshoot and resolve technical issues and obtain program information.• Tracked website user trends and reported information to Marketing, IT, and programming departments for resolution.

Boston, Ma, Us

• Manage a staff of two full-time and four part-time employees; including hiring, training and monitoring performance; lead corporate-wide customer service trainings• Responsible for member prospecting, sales follow up; perform monthly sales reporting and tracking• Coordinated customer service needs with other departments across the organization• Marketed and promoted YMCA programming at community events, and employers’ health and benefit fairs

Ny, New York, Us

• Developed wellness training programs for clients, marketed personal training services to client base• Responsible for member satisfaction, facility and equipment upkeep

• Responsible for the reproduction and distribution coordinator for all product and training documentation in print and file formats.• Reduced production and delivery turnaround time from months to days or even hours through a combination of outsourced printing and electronic documentation delivery.• Distance Education Registration.Also held Shipping Assistant, Human Resources Clerk, Information Librarian positions