Fred Harding work email
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• Skilled, experienced customer service provider who excels in meeting client expectations; known for honesty, dependability, and sense of humor. • Experience training others on customer service techniques, tools, and support.• Consistently met or exceeded quarterly membership sales goals for a health club with more than 1,800 members. Helped drive a 17% sales increase within a year and a half. • Strong communication skills include working with customers to troubleshoot and fulfil their needs, promote community-based programs, and develop and explain policies and procedures.
American Dental Partners - Now Heartland Dental
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Patient Engagement AdvocateAmerican Dental Partners - Now Heartland Dental May 2018 - PresentAmerican Dental Partners, May 2017 to present. Customer Service Specialist, Patient Engagement CenterDesigining, developing, creating content and maintaining SharePoint internal documentation library of client information, policy and procedureTraining Customer Service Specialists to navigate SalesForce, SharePoint and to utilize the information therein to schedule patients appropriatelyInforming and assisting prospective patients in scheduling dental appointments
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Community Experience SpecialistThe Grommet Company.Com Ltd Oct 2017 - Jan 2018Handled high volume of customer orders and tracking inquiries by phone and email for this ecommerce website during the busy holiday season
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Membership Relations AgentYmca Of Greater Boston Jun 2014 - Jan 2017Boston, Ma, Us• Solely responsible for the Greater Boston Y Association's live chat feature, handling customer questions and helping them to troubleshoot and resolve technical issues and obtain program information.• Tracked website user trends and reported information to Marketing, IT, and programming departments for resolution. -
Director Of Membership Sales And ServicesYmca Of Greater Boston Jan 2006 - Jun 2014Boston, Ma, Us• Manage a staff of two full-time and four part-time employees; including hiring, training and monitoring performance; lead corporate-wide customer service trainings• Responsible for member prospecting, sales follow up; perform monthly sales reporting and tracking• Coordinated customer service needs with other departments across the organization• Marketed and promoted YMCA programming at community events, and employers’ health and benefit fairs
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Personal Trainer/Manager On DutyTown Sports International Mar 2003 - May 2006Ny, New York, Us• Developed wellness training programs for clients, marketed personal training services to client base• Responsible for member satisfaction, facility and equipment upkeep -
Production CoordinatorIdx Systems Sep 1988 - Oct 2001• Responsible for the reproduction and distribution coordinator for all product and training documentation in print and file formats.• Reduced production and delivery turnaround time from months to days or even hours through a combination of outsourced printing and electronic documentation delivery.• Distance Education Registration.Also held Shipping Assistant, Human Resources Clerk, Information Librarian positions
Fred Harding Skills
Fred Harding Education Details
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Pope John Xxiii Preparatory, Everett, MaHigh School Diploma
Frequently Asked Questions about Fred Harding
What company does Fred Harding work for?
Fred Harding works for American Dental Partners - Now Heartland Dental
What is Fred Harding's role at the current company?
Fred Harding's current role is Patient Engagement Advocate at Heartland Dental.
What is Fred Harding's email address?
Fred Harding's email address is fh****@****dpi.com
What is Fred Harding's direct phone number?
Fred Harding's direct phone number is +161753*****
What schools did Fred Harding attend?
Fred Harding attended Pope John Xxiii Preparatory, Everett, Ma.
What are some of Fred Harding's interests?
Fred Harding has interest in Employee Relations, Corporate/workplace Culture, Music, Literature.
What skills is Fred Harding known for?
Fred Harding has skills like Training, Leadership, Sales, Customer Service, Management, Event Planning, Program Management, Project Management, Social Media, Public Speaking, Social Networking, Strategic Planning.
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