Fred Hills Email & Phone Number

West End, Gb

Cranleigh, England, United Kingdom

Cranleigh, England, United Kingdom

Reading, England, United Kingdom

• Achieved £2m of capex savings by introducing improved processes and visibility of business kit.• Implemented improved rules for network records which resulted in a 17% improvement in data accuracy.• Implemented new sales tooling, improving opportunity and account management processes.

Hook, England, United Kingdom

• Managed a team of Order Managers in the delivery of B2B data products, overseeing the hiring, training, and professional growth of that team.• Worked directly with cross-functional teams to achieve 30% improvement in service delivery times.• Performed initial customer assessment and analysis to begin process into providing online customer facing reporting.

Stockley Park, Middlesex

• Responsible for a team of Order Managers in the delivery of all Data, Hosting, Security, Voice and bespoke solutions.• Achieved credits of over £1.5m through engagement with carrier partner and identifying billing errors going back 6 years.• Managing third party suppliers, including negotiation of Service Level Agreements and Framework Agreements.

London, England, United Kingdom

• Responsible for all specification requirements, implementation and operation of all business support systems and IT.• Specified requirements for a Pan-European Billing and Customer Care system, and implemented a stop gap billing solution whilst main system was being implemented.

Stockholm And Bracknell

• Seconded to o.tel.o GmbH where I was responsible for voice services project, service implementation and product development.• Responsible for the voice product service implementation, product development and day-to-day operational efficiency of the service.

Stockholm, Stockholm County, Sweden

• Responsible for the implementation and technical support of the Tele2 AB Data Network Management Centre.• Responsible for the product management of voice services.

London, England, United Kingdom

• Responsible for the day-to-day management of British Telecoms x.25 Network Management Centre. Managed a team of 30 engineering and clerical staff in the efficient running of the centre.

Hnd Electronic Engineering; Electrical And Electronic Engineering

7 Gcse'S

Management Training Total Quality Management, Management Skills Development, Customer Care, Financial Awareness, Health and Safety. CACHE.