Fred Irwin Email & Phone Number

Inside Sales RepresentativeMaintained and grew service customer base while promoting complete customer satisfaction.• Developed account strategies for increasing service contract volume in existing accounts and recapture lost business through aggressive phone contacts.• Designed, developed and implemented direct marketing campaigns including collateral, pricing and marketing strategy.• Managed customer renewals and warranty expirations.• Followed up on service sales leads and proactively identifying service account sales opportunities.• No. 1 Sales Representative for 5 months in 2009.• Member of Diebold 100 Club for outstanding sales 2007 - 2009.• Million Dollar Team Member 2008 - 2009.

Outside Sale RepresentativeManaged relationships with tire dealers in Southwestern Ohio, including Columbus and surrounding areas.• Prospected with new dealerships to bring in new accounts.• Managed inventory of consignment tires.

Sales AssociateSuccessfully sold new and used cars. Identified prospects and developed sales tools.• Maintained excellent knowledge of product and gave superior customer service, interfacing well between customer and management.• Sustained excellent sales record with accurate follow-up records to ensure customer satisfaction.• Selected by Performance Pontiac in 1995 as sole salesperson to head up the Oldsmobile Aurora program, developing sales techniques and product knowledge to successfully sell all Auroras received at dealership, in addition to selling other cars and trucks handled by the dealership.• Worked above the call of duty to arrange for car pick up and return when service needed; maintained excellent customer rapport.• Because of outstanding sales record and customer relations, selected by management to handle dwindling Volkswagen sales and get CSI (Customer Satisfaction Index) up; new “Beetle” became the dealership’s hottest selling car for a period of three years.• Through personal initiative, dealership received the highest Volkswagen CSI rating in the country and was presented the Wolfsburg Award – 1 of only 50 give per year, and 1 of only 3 to receive the award three years in a row.