Owner / Dealership General Manager / Vehicle Buyer
Managed a highly successful and lucrative used car dealership and global restoration business that improved sales, company brand, customer service, and implemented processes in collections, receivables, staff training and development, and innovative marketing/advertising that drove sales closure, vehicle interest, and foot traffic. DEALERSHIP OPERATIONS- Extensive expertise in vehicle conditioning; managed entire process of vehicle procurement, disassembling each car and hands-on restoration of each piece for these high net-worth vehicles before re-assembling, painting, and closing global vehicle sales. - Ensured lot operations ran smoothly including vehicle service center; managed entire dealership and ensured personnel understood customer-focused service and sales delivery excellence. - Communicated directly with customers that assisted in greater sales closure, assisted in financing, and provided final approval in strategic negotiations with clients. - Managed office staff, built top-performing sales teams. BUSINESS DEVELOPMENT SALES/MARKETING- Recognized and rated A+ for restoration knowledge in Asia and sold to customers in Japan, the Middle East, and famous celebrities in the U.S. - Highly successful in lot vehicle sales that totaled from $600K to as high as $1.2MM each month; skilled in building customer trust that solidified greater sales revenue and customer referrals. - Directed advertising using online and media print; managed product pricing including research of local competition and Auto Trader to investigate, utilize, and implement comparative pricing points. VEHICLE PROCUREMENT- Traveled nationwide to locate, appraise, and purchase vehicle inventory from multiple sources that continued to drive greater car sales and inventory success. - Purchased each vehicle that sold on the lot and managed entire conditioning of each vehicle before showcasing on the front line.
