Fred Jenkins Email and Phone Number

Drive initiatives and strategy related to enabling the ability of NetApp, partners and customers to scale and support delivery and acceleration of cDOT customer transitions across the Americas. Recent pivot to drive acceleration of AFF adoption and other strategic products (cloud, HCI, SolidFire) across the Americas. Direct a team of expert level technical architects with an Americas based focus responsible for ensuring success in strategic complex accounts, long term build out of deep technical competencies across the Americas, and identifying areas for efficiency gains while also developing and maintaining strong cross functional alignment with core clustered Data ONTAP business units within NetApp. Led collaboration on a global level to drive standards and consistency worldwide. Developed coverage model (skills, capacity, etc.) to maximize the architect’s impact on the success of strategic accounts. Partnered with PS leadership, NetAppU and key NetApp teams to support clustered ONTAP transition delivery enablement, support and scaling requirements. Continuously monitor activity across geo related to LOE and risk reduction, transition delivery success, field and partner enablement, etc. Work with geo or functional leadership to identify, resolve and execute plans to address transition related inhibitors. Work with clustered ONTAP cross functional program teams on specific requirements and opportunities related to and associated with accelerating ONTAP adoption.

Americas PS focal point for identifying, driving and scaling field readiness strategy for support and delivery of clustered Data ONTAP adoption at scale. Worked with NetAppU to identify and develop curriculum and training levels for field personnel (established a Professional, Specialist and Expert certification methodology). Identified and tracked training progress for the field, established mentoring guidelines and shadow programs for NetApp and Partners. Led a cross-functional Americas team of expert level architects focused on programs, tools, customer support and escalations to drive success. Collaboration with NetApp sales, PS leadership, Support Center leadership, partner management and global peers focused on NetApp's flagship technology platform.

Integrated a team of 50 Accenture technical consultants into NetApp Professional Services to grow skills in support of solutions created by the NetApp/Accenture partnership. Created and drove training plan including mentoring and shadowing of NetApp PS projects across the Americas. Created Americas GTM strategy to leverage this team for support on billable PS engagements as a way to complement PS skills gaps and offset the resource investment costs. Developed bi-weekly resourcing cadence, rules of engagement and engagement process with Americas PS management. Created weekly tracking and reporting of utilization and ROI for Americas and Accenture senior leadership. Able to engage this team in over $1M in PS revenue opportunities within 1 year.

Responsible for the development, growth and implementation of NetApp professional services, managing business expense targets, maintaining relationships with external NetApp business partners, NetApp sales and internal NetApp support organizations while ensuring customer satisfaction with NetApp storage solutions. Key accomplishments include: Growing a newly formed commercial services team from 8 to 17 consultants while booking over $2.3M in consulting revenue the first year. Led the development of a centralized “quoting desk” to support high volume requests for services quotes and Statement of Work creation, accelerating turnaround time from weeks to less than 5 days. This quoting desk evolved into a standard for the Americas. Led the transition of Americas West Commercial PS business from internal delivery to a partner-based delivery model.

Co-owner and founder of this retail specialty food market which provided supplemental nutritional foods for at risk women and children. Developed the business from an initial concept to a thriving community resource which realized profitability within four months. In addition to retail sales, the store provided educational resources and programs for children three to seven years of age.

• Management interface directly accountable for the success of day to day operations within the Totality Site Operations Center providing 24x7 remote managed services support for a variety of eBusiness clients. Responsible for the development of programs and management of technical resources to ensure attainment of all service delivery, customer satisfaction, and communications goals for clients supported by Totality. Developed strategy to transition new clients from build/development to operations.

• Co-founder of consulting firm delivering technology solutions for medium to large-scale clients. Focus areas included business technical and strategic planning, operations planning, project management, systems architecture design, implementation, integration and stabilization services. Company business model allowed realization of profitability within first two quarters of operation. Responsible for all aspects of the business, including sales, proposal development and delivery of client engagements.

• Director level manager responsible for the implementation, growth and ongoing operations of an organization of 40+ technical and management professionals that provided remote managed operations and business management for client eBusiness web operations located both domestically and worldwide. Developed the organization from initial concept to a mature organization providing 7x24 support, with centers located in San Francisco and Dallas. Coordinated the transition of 11 clients from site build completion to operations support. • Additionally responsible for the development, sale and subsequent implementation of supplemental services for Scient operational clients. Directly responsible for the generation and delivery of $750K in services revenue during 2001. Delivery activities included project lead for client technical assessment, subsequent site build out, data migration and operational transition of an enhanced web portal.

Multiple roles: Large Systems Support specialist, Communications Center Technical Manager, Field Manager providing technical support for clients across multiple industries and a $10M install base, Services Delivery Support Manager - leading team of specialists and driving attainment of service delivery, customer sat, revenue growth and expense controls across Northern CA. Engagement/Operations Manager - requirements gathering, pricing assistance, staffing requirements, Statement of Work proposal development, and initial projects plan development for new business activities within IBM.