Recognized as #1 in Genuine Hospitality. Honed guest relations skills by communicating with wide range of personality types. Repeatedly called upon to train new employees. Provide superior guest service, as proven by over twenty regular clients who ask to be seated at my table.

Coordinated, supervised and managed numerous residential construction projects from conception and development, through completion and final construction, for the building of residential homes and subdivisions in the metropolitan Atlanta area. Increased residential home completions 50% by working closely with builders and increasing job site efficiency. Ordered materials, tools, and equipment; managed inventory; gave detailed attention to cost-savings and record-keeping regarding materials purchased, delivery and returns. Ensured compliance of all building and safety codes. Managed all general and subcontractors including initial hires, day-to-day supervision and dismissals. Responsible for on-time completion, within estimated budgets, of each construction project. Worked closely with homeowners, ensuring their satisfaction with all aspects of the home via final walk-throughs, meeting last-minute requests, and following up until closing.

Assisted retail and individual clients through loan and account application processes. Valued quality customer service by providing innovative solutions and helping clients find the most applicable banking products for their needs. Supervised customer service representatives for assigned clients and accounts, ensuring processes were followed and quality attention was given to clients.Helped shape newly hired bank employees by conducting training workshops and mentoring. Recognized as Regional Top Ten in Sales through exceptional customer service and cross selling the most profitable banking products.