Fred K. Email & Phone Number

Saint Paul, Mn, Us

Worked with ISV’s on their GTM activities and provided thought leadership and guidance. Evaluated new business and market opportunities where partnerships can differentiate Zoom’s platform and/or expand market coverage. Identified, recruited, onboarded and enabled new ISV partners. Focused on partner management including building C-Level relationships and bridging across partner sales, product, marketing, engineering. Created a business development strategy to attract and recruit new ISV partners to build on the Zoom platform. Demonstrated leadership by working cross-organizationally (internal and external) to negotiate legal agreements, develop and execute GTM plans for each partnership, gaining buy-in and commitments from key stakeholders throughout Zoom and Partner organizations. Worked with Sr Product leaders to identify and on-board key ISV Partners into our Marketplace Monetization Beta. Helped to create the business case presented to Sr Sales leadership which demonstrated in need for a Resale Motion with Strategic ISV Partners. Developed and reviewed ISV Enablement content and collateral that is used for training internal sellers, VAR Partners, and external Customers.

Architected and designed horizontal network solutions with a Vertical Use Case in mind for the specific purpose of cross selling and upselling bundled networking solutions. Developed and aligned Industry Solutions Group (ISG) vertical Themes and Use Cases with a focus on overall alignment to Global Segments Solution’s horizontal architecture sales plays. Worked with Product development and Marketing on Go-to-Market strategies for new verticalized technology solutions. Performed the role of Global Education Industry expert. Spoke as the Industry authority when updating the Global sales field and Customers in high profile Executive engagements. Reviewed market trends and championed new Product Development to meet emerging use cases. Promoted Education Industry Use Cases and corresponding Architectures to the Global sales field. Developed industry messaging and content for the specific purpose of accelerating sales and sales enablement. Partnered with the Cisco Investments team to target potential Industry Solution Vendors for investment or acquisition. Worked with account teams to properly articulate Industry messaging for the purposes of moving pre-sales customer engagement to closure. Performed technology demonstrations to the Global sales field and aligned an Industry relevant talk track that would appeal to Lines of Business outside of IT with the objective of gaining new wallet share from non-IT buying centers. Developed technology demonstration and detailed step by step demo guides that were used by the global sales field to move presales engagements forward. Updated Cisco senior sales Vice Presidents and Directors on emerging technology trends and how Cisco was positioned to meet developing demand. Compiled detailed analysis on competing technology vendors with the specific purpose of updating the Global sales field on how to competitively position Cisco and articulate our competitive advantages.

Maintain a broad knowledge of Public Sector Market and industries trends while accessing how Cisco solutions could add financial and strategic value. Understood Cisco’s Collaboration platform and portfolio at both a high-level and its deeper technical intricacies. Provided technical and sales support to Account Managers, Product Specialist, and Systems Engineers. Engaged customer’s to ensure technological solutions were developed to meet existing use-cases and grow with potential needs in the future. Effectively communicated Cisco’s Collaboration Vision, Mission, and Strategy to C-Level and downward to Engineering. Encouraged and educated coworkers, partners, and customers on the benefits of Team Collaboration tools as a better way to communicate, engage, and drive towards business outcomes. Created and delivered technical presentations for coworkers, partners, and customers, in an effort to educate them on new technologies or to express the benefits of a particular technological solution. Designed, created, and presented on technical Estimates while effectively articulating customer benefit and value. Engaged in customer meetings and helped to identity cross-platform opportunities. Responsible for technical closure of sales. Worked with lines of business to ensure proper training and utilization of technical tools. Presented technical presentations to large audiences at Cisco sponsored Tech Days. Mentored and coached Cisco new hire System Engineers and Technical Solutions Architects on Cisco’s Collaboration portfolio and internal technical tools. Strived to provide the highest level of customer satisfaction with Cisco Collaboration Platform. Worked with the Collaboration Business Unit to address customer needs and resolve issues as a result of software bugs. Proctored Cisco Labs at the Collaboration SEVT for Cisco internal employees and partners.

Greater Minneapolis-St. Paul Area

Delivered new product information to Customers with a focus on the technical specifications and requirements. Researched Design, Administration, and Configuration Guides in an effort to help Customers and Co-workers with technical issues. Created and presented Bills of Materials to Customers. Made recommendations to Customers regarding upgrade and migration strategies based on best-practice solutions. Worked with Partners to validate, plan, and strengthen pre-sales opportunities. Educated Customers on new technologies and architectural solutions. Worked with TAC and the Customer to resolve network and configuration related issues. Built Customer relationships through strong communication. Served as trusted advisor to the customer. Communicated the differences between Cisco’s solutions and alternative manufactures. Demonstrated a team first attitude through engagements both internal and external to Cisco. Peer-reviewed co-workers to ensure a consistence and concise delivery of Cisco messaging. Raised customer issues to the Business Units when proper resolution could not be found and acted as a personal advocate on behalf of the Customer. Performed live Demonstrations of Cisco technologies in an effort to advance pre-sales engagements.

Performed Code upgrades to ASA 5525-X for FIPS level 2 compliance. Configured NextGen ASAs for Clientless SSL VPN connectivity. Designed, configured, and deployed Cisco Prime Infrastructure 2.1 as a replacement for WCS. Upgraded Cisco WLCs code. Configured and deployed VPN Filtering for l2l IPsec connections. Implemented Dynamic Policy PAT to solve complex NAT’ing issues. Migrated ASA’s from pre 8.3 to post 8.3 code. Troubleshot and resolved both internal and external network connectivity issues with ERSPAN, packet capture from ASA, Wireshark, and ACL logging on Nexus 7010. Planned and performed hitless ISSU upgrade to NX-OS software, kickstart, and EPLD on Nexus 7010. Planned and designed multitenant Data Center environment while leveraging Nexus VDC’s and VRFs. Created detailed documentation and upgrade procedures to allow knowledge transfer to Jr Engineers. Served as final escalation point for all network related issues. Architected, designed, and deployed all network additions, modifications, and upgrades as it related to Infrastructure, Data Center, Wireless and Security.

Elk River

Responsible for modification, replacement, and new installation of all network related hardware. Documentation of network including existing infrastructure, running-configurations, and step-by-step process for various methods of modifications. Manage SNMP server and related syslogs. Communicated with vendors on related invoicing, quotes, purchase orders, maintenance, warranties, and replacement of all infrastructure equipment. Responsible for VoIP network administration and implementation. Configured and deployed Cisco WLC 5508 with 30 Aps, Cisco Prime 2.0, and Cisco Identity Service Engine for 802.1x.

Manage an Enterprise Level Voice over IP multisite network with over 12,000 end user devices. Maintain a Cisco based IP PBX environment including ten Communication Managers, Cisco Emergency Responder, Unity Connection, IP IVR, and Unified Contact Center Enterprise. Strategize and engineer upgrades for CUCM to maintain existing compatibilities while limiting impact to the end user’s daily experience. Support and perform upgrades on Tandberg Video Conferencing Servers, Tandberg Management Servers, and Multipoint Control Unit. Troubleshot and resolved issues for all of the previously mentioned servers and related services. Mentor Junior Administrators in an effort to help further their skills. Engineered RightFax integration with CUCM. Serve as subject matter expert for any and all things related to Voice over IP on various projects.