Fred Kirpec Email & Phone Number

Alcoa, Tn

Operations Manager, 03/2008 - Current WaterProfessionals – Alcoa, TN• Increased sales by 18% year to year• Trained and guided team members to maintain high productivity and performance metrics.• Plan production of fabrication and assembly area that builds custom water purification equipment for US Embassies• Developed systems and procedures to improve operational quality and team efficiency.• Developed and maintained relationships with external vendors and suppliers.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.• Managed customer accounts to secure customer satisfaction and repeat business.

Schaumburg

Service Manager /Operations Manager, 04/1990 - 03/2008 Sakurai USA – Schaumburg, IL• Scheduled service calls and installations of offset printing machines throughout continental United States and Canada• Perform on site electrical, mechanical, and service calls including phone support.• Installed new equipment and explained operation and routine maintenance protocols to customers.• Responded to customer inquiries quickly and professionally to increase satisfaction.• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance• Monitored service staff performance and provided feedback for improvement.• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.• Increased profit by15% year to year working with dealer to close deals.