Certified Lean Six Sigma Green Belt, ITIL Foundation Certification, and Microsoft Office Specialist (Excel). Excellent working knowledge of Microsoft Outlook / Word / PowerPoint , SharePoint and Adobe.My experience leading and directing successful operations by mitigating risk, developing high-performing teams, and capitalizing on market trends position me to make an immediate impact on your organization’s growth. A highly analytical, expert investigator, I am adept at recognizing and addressing areas for improvement. I easily convey vision and direction to promote a positive culture and create a customer-focused environment by engaging and motivating teams. I’m a dynamic leader with more than 20 years’ experience driving results in operations. My expertise lies in:► Strategic Planning & Partnerships► Operations Management► Asset Protection & Risk Management► Marketing & Merchandising ► Revenue Growth & Profitability ► Budgeting & Expense Control ► Continuous Improvement