Accomplished IT professional with a stellar record of successfully delivering complex projects, leading high-performing teams, managing systems, and collaborating cross-functionally to achieve mutual business goals.Strong leadership skills demonstrated by managing support analysts, overseeing site moves and closures, and leading training sessions. Known for identifying and resolving technical issues with precision and accuracy, while delivering exceptional customer service.Adept at streamlining processes, troubleshooting complex issues, and generating superior results. Instrumental in managing end-user systems, leading cross-functional teams, including network, infrastructure, and applications, as well as implementing cost-saving solutions. A problem-solver with a proven track record of researching and learning new systems to provide effective solutions, acquiring a diverse set of skills throughout a successful career in IT. Eager to take on new challenges, even in unfamiliar territories. Hands-on leader, leading by example and empowering staff to take ownership of tasks and projects, while providing coaching and mentoring. Known for successfully leading efforts on projects, ensuring timely delivery, and meeting client expectations. Results-driven individual passionate about driving innovation, enhancing productivity, and delivering high-quality solutions. Enthusiastic professional and self-starter, as evidenced by recognition by peers with nominations in Gannett's quarterly peer recognition awards. Innate ability to…> Manage the systems support team, ensuring a standard quality of work and responsiveness.> Coach systems support team to improve the collective service standard, while coordinating deployments of new systems, tools, and equipment.> Provide escalated systems support, including desktop and service troubleshooting.> Monitor and manage ticketing system, while keeping support staff accountable for issue completion.> Provide feedback on strategic planning, develop roadmaps, and identify immediate needs to support business objectives.> Develop new systems and improve upon existing services.> Maintain end-user documentation and internal runbooks for consistent service delivery.