Fred Mullen Email and Phone Number

Accomplished and driven service manager with experience of coordinating operational and financial activities in a wide range of industries and sectors. Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a variety of levels. Boasting a impressive track record of working closely with commercial departments such as sales and product management to assist the smooth operational running of a company.Providing high quality, up-to-date documentation for all service arrangements. Motivating and guiding a team. Seeking out, establishing and maintaining relationships with operational contacts within each client. Making sure that all account and contract details are up to date. Investigating technical issues. Accurately recording service times, job costing and invoicing in the Service Department. Escalating operational issues to senior management. Proactively developing and retaining key customer accounts. Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets. Carrying out quarterly billing checks and inventory audits. Arranging for all outstanding debts to be collected within due time periods set. Collecting and analysing data, then using it to plan and manage both projects and systems. Keeping costs down by focusing on the reduction of leakage. Taking corrective action where inadequate performance is suspected. Assisting in the development of a customer service policy for the company. Confirming that contracted payment terms are adhered to. Following up on all outstanding issues.