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Fred Muller is listed as Outcome focused Customer Success Executive | Global B2B B2C | SaaS Subscription Premise at Outcome Led Growth, a company with 1 employees, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at avid.it and a matched LinkedIn profile for Fred Muller.
Fred Muller previously worked as Founder & Principal at Outcome Led Growth and VP, Global Customer Success Management at Avid.
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Customer Success requires delivery of Customer outcomes.Customer "outside-in", people-first, data-based leader with experience delivering solid business results by ensuring customer outcomes are achieved driving retention and loyalty. Drives revenue growth by reducing churn and driving cross-sell/up-sell & expansion sales. Grows business by delivering customer desired outcomes and improving customer experience. Builds trust, rapport and loyalty with customers, organizations, and teams. Transforms, builds, develops talent and leads global customer success organizations that deliver outstanding results. An evangelist and transformation/change agent who balances strategic thinking with tactical execution.Experience/Competencies• B2B Enterprise Software: SaaS, Cloud, Subscription, On-Premise; Hardware, Services• Customer Success strategy, methodologies, programs, NPS/loyalty, Operations, enablement• Business planning, team/talent management, global leadership, data analytics management• Experienced & trained in customer success, transformation, design thinking, agile, analytics• Global experience with Enterprise, Commercial, SMB, Partner, Integrator, Government accounts• Sales, Pre-Sales, Solutions Architecture, Technology Consulting, and practice management• Tools: Gainsight, Totango, Salesforce, Qlik, Tableau, PowerBI• Lean six sigma Black Belt and Green Belt certified
Listed skills include Team Leadership, Direct Sales, Sales Management, Solution Architecture, and 49 others.
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Burlington, MA, US
Led team delivering Onboarding/Adopt/Expand/Renew motions supporting subscription portfolio growing +49% annually. Established strategy, methodology and teams to support Enterprise B2B and long-tail B2C portfolio at scale (+500k customers). Enhanced onboarding and built digital renewal motion and success team to drive adoption and net dollar/license.
New York, New York, US
Lead early stage global CSM team at rapidly growing Pre-IPO, Series E firm delivering industry-leading software which leverages AI/ML to continuously learn, evolve and combine data, people, and business processes into digital assembly lines.
Fort Lauderdale, FL, US
Lead team supporting rapidly growing Subscription/SaaS portfolio. Delivers full lifecycle support of Citrix Customer's Journey leveraging "tech-touch", Shared services, and Named CSM motions. CSM, CSE, Executive CSM, Programs, Operations and Retention team members based throughout Americas, EMEA, APJ with Centers of Excellence in India and Costa.
San Jose, California, US
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Fred Muller works for Outcome Led Growth.
Fred Muller is listed as Outcome focused Customer Success Executive | Global B2B B2C | SaaS Subscription Premise at Outcome Led Growth.
AeroLeads has found 1 work email signal at @avid.it for Fred Muller at Outcome Led Growth.
Fred Muller is based in Washington DC-Baltimore Area, United States, United States while working with Outcome Led Growth.
Fred Muller has worked for Outcome Led Growth, Avid, Hyperscience, Citrix, and Ca Technologies.
You can use AeroLeads to view verified contact signals for Fred Muller at Outcome Led Growth, including work email, phone, and LinkedIn data when available.
Fred Muller is listed with skills including Team Leadership, Direct Sales, Sales Management, Solution Architecture, Account Management, Sales Process, Strategic Planning, and Security.
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