Fred O. is a Sales Engineer at Fluid Engineering, Inc.. Colleagues describe them as "Freddy is very straight forward, polite and knowledgeable." and "When I met Fred Ortiz, I was immediately struck by three things: his technical knowledge, his attention to details, and his complete focus on me as the customer. The experience was a little bit shocking because this sort of customer service has become very rare indeed. Fred probed all of my many requirements, proposed some improvements, and then wrote up everything in a crystal clear manner. He then proceeded to lead the work himself, instead of passing it off to somebody else. Naturally there were unforeseen difficulties, but Fred and his team systematically knocked these out and pushed forward. The result was an exceptional product that I could have only dreamed about. Fred Ortiz is the sort of project manager who takes personal accountability for every detail, and the results speak for themselves."