Expanded scope to include Business Management and Business Information and Data Analytics capabilities. This additional capability is being leveraged to improve and mature the established Process Governance within Operations of the Americas. Developed a process documentation framework and established a procedures management program for Operations to address a Management Self-Identified Issue (MSI). Strengthened operations management business practices by establishing a robust resource management process and controls which were leveraged to respond to an MRA, enabling Operations of the Americas’ Management to right-size capacity and capability to deliver to customer expectations. Established the Operations of the America’s Location Strategy as part of Operations of the Americas’ Transformation Program.

Expanded scope of responsibility adding Operations Data Office and Supplier Relationship and Process Management to Process Excellence. Successfully built the Operations Process Governance Program from designing the framework, establishing process and controls, to executing the governance reporting in response to an MRA. Developed and defined Operations’ Process Taxonomy and maintained a process inventory as an anchor to all process management tools and practices. Helped established a robust reporting capability and routine for Commercial Loan Operations to enable team to manage with data to stabilize and enable the operation to deliver to commitments

Manages team of Lean Six Sigma practitioners maximizing resource effectiveness and impact through initiative prioritization and partnership with executives, enabling process excellence in Capital Markets Operations, Commercial Loans and Trade Services, Consumer Operations, and Payments Operations.

Quality Center of Excellence (QCOE) Engagement Lead for the Bank's Operations and Process Excellence Group. Manages a team of LSS Master Black Belts, Black Belts, and Green Belts to execute on process improvement initiatives while developing the foundation and infrastructure of process management tools and practices.

Lead the Business Process Improvement effort for the Bank Transformation Group covering Retail Banking, Risk, and Human Resources units of the Bank.

Led Productivity Services Consultants in the Process Reengineering Group to drive process efficiencies across different business units in Union Bank.

Item Processing Operations Manager covering Inclearing, Sort, Statements, Day 2 and Deposit Review/Check 21 Support.

Manage the Check Sorting Operations supporting Item Processing Day 1 and Day 2 Operations.

Supervised the Proof of Deposit Department in the Item Processing Operations.

Wholesale Sale Remittance Operations Manager - Weekend Shift