Career Objective: To secure a challenging position with a progressive company, utilizing abilities developed through my experience and education.Summary:Over 10 Years Customer Service & Hospitality Management experience possesses the ability to communicate effectively with a high level of discretion and diplomacy. A self-motivated, excellent leadership, organized professional skilled in orchestrating tasks and relationship building skills proven by bottom-line profit results. Key Skills:• Proven excellence in customer relations skills and leadership• Front office operation management• Staff training & development• Conduct regular reviews and provide feedback• Ability to provide effective problem resolutions • Excellent communication skills with internal and external guests• Strong ability in multi-tasking • Detail oriented with outstanding organizational • Work well under pressure • Team player and able to work alone when needed• Flexible toward operational demands• Sound knowledge of PMS & POS applications • Microsoft office proficiency• Bi-lingual, fluent in English and TagalogSpecialties: Budgeting, coaching, customer service, customer relations, decision making, front office / hotel operations, housekeeping, performance analysis, policy analysis, safety, scheduling, supervisory skills, training, recruiting and selection.