Fred Osei Email & Phone Number

United Kingdom

London, England, United Kingdom

London, United Kingdom

Working with Foundervine to support tech enablement, community engagement and program coordination.

London, United Kingdom

Hatfield

Royston, Hertfordshire

• Reporting to the Head of PMO, I am leading global projects from start to completion; I am responsible for the planning and delivering of online exams through our in-house e-assessment software supporting our.
• Working with key stakeholders to define requirements and product roadmap
• Produce detailed project plan and key delivery milestones, ensuring all deliverables are met and completed on time
• Preparing status reports for use in communication to stakeholders
• Lead daily stand-ups with Software Developers
• Run online training session with clients and customers on our in-house software platform

London, United Kingdom

• Supporting the PM & BA team across a couple of projects. I was awarded the role of Quality Assurance Lead in the later project. This position taught me to manage resources & quality of deliverable appropriately. Key.
• Polished Project Management & Business Analysis skills working on a couple of Agile projects
• Was awarded role of Quality Assurance Lead in one of our projects
• Greatly strengthen communication skills while dealing with other members online during online discussions or online presentations
• Organise and coordinate quality review meetings
• Assisting Project Managers and BA team in the write up of documents such as Business Case, Project Brief, Functional/Non Functional requirement, Test Plan, etc..

Welwyn Garden City

• The main aim of the role is to change the perception of IT across the business as the team is perceived as too laid back and non-accountable, and change the IT team from being a reactive department to a proactive &.
• Improved customer service skills while dealing with customers issues onsite & on the phone
• Greatly improved technical knowledge in hardware, software and networks while working as 1st, 2nd and even 3rd line support
• Gained insightful knowledge of Project Management and Business Analysis in an Agile structure while working on cross departmental projects in order to improve the perception of IT by other department and also analyse.
• Refined communication and negotiation skills especially when dealing with our head office based in Kingston, Jamaica
• Maintaining, updating and tracking milestones and key deliverable dates against agreed plan

Eastleigh

Acting as first line support for Kingfisher SDI Certified Service Desk and its subsidiary companies such as B&Q and Screwfix. Responsible for first line checks and fixes where possible either over the phone or via email before escalation. Incident management and major incident detection in order to prevent escalations where possible.