• Responsible for the safety of information systems assets on both CENTRIXS-K and GCCS-J classified networks and to prevent malicious or accidental access or destruction to those systems.• Performs Computer Security Incident Response activities for an organization, coordinates with other government agencies to document and report incidents to include, but not limited to: Virus and malware, classified message incidents, higher classified asset on lower classified network, network intrusions, password compromise, and account misuse.• Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information.• Accountable for assessing the risk that firewall change requests pose to the organization. Implements the requested access control lists for requests deemed not to reduce the security posture.• Administers the Blue Coat Proxy server which permits coalition partners access to the U.S. network resources while providing added layers of security for the network.• Remains current in applicable areas of technology by means of on-line courses, computer based training, and research. Endeavors to obtain certification on all systems and services worked on.• Performs periodic and on-demand system audits and vulnerability assessments utilizing Assured Compliance Assessment Solution (ACAS), including user accounts, application access, file system and external Web integrity scans to determine compliance.

• Manages, maintains, configures, troubleshoots and updates the Overseas Naval Enterprise Network (ONE-Net) enterprise suite in Korea. As Local Network Service Center (LNSC) Korea administrator, provides immediate response and quick resolution to all computer hardware, software, peripheral, and network complications.• Provides immediate and personalized support to Commander, Naval Forces Korea (CNFK) Seoul VIPs, to include Flag Officers and high ranking civilian employees.• Performs production network and systems surveillance and completes fault management and configuration tasks in support of customers and customer supporting systems.• Completes scheduled preventive maintenance on Korea-wide server farm and over 900 NIPR and SIPR workstations and other peripherals.• Updates workstations, as directed by the IAO, with the latest security updates, service packs, and antivirus definition files to prevent internal and external exploits.• Provides Tier II support to over CNFK and Commander Fleet Activities Chinhae (CFAC) ONE-Net users by updating and managing Active Directory, installing peripherals, and granting user permissions.• Provides full spectrum BlackBerry (BB) handheld support including: preparing and loading BB software, updating BB security policy, activating phone on BlackBerry Enterprise Server (BES), and providing user training and support.• Creates, deletes, and modifies user’s NIPR and SIPR accounts.• Monitors Remedy Action Request System and works quickly and efficiently to close the majority of tickets within two hours of receipt.

• Manages, maintains, configures, troubleshoots and updates the Overseas Naval Enterprise Network (ONE-Net) enterprise suite in Korea. As Local Network Service Center (LNSC) Korea administrator, provides immediate response and quick resolution to all computer hardware, software, peripheral, and network complications.• Provides immediate and personalized support to Commander, Naval Forces Korea (CNFK) Seoul VIPs, to include Flag Officers and high ranking civilian employees.• Performs production network and systems surveillance and completes fault management and configuration tasks in support of customers and customer supporting systems.• Completes scheduled preventive maintenance on Korea-wide server farm and over 900 NIPR and SIPR workstations and other peripherals.• Updates workstations, as directed by the IAO, with the latest security updates, service packs, and antivirus definition files to prevent internal and external exploits.• Provides Tier II support to over CNFK and Commander Fleet Activities Chinhae (CFAC) ONE-Net users by updating and managing Active Directory, installing peripherals, and granting user permissions.• Provides full spectrum BlackBerry (BB) handheld support including: preparing and loading BB software, updating BB security policy, activating phone on BlackBerry Enterprise Server (BES), and providing user training and support.• Creates, deletes, and modifies user’s NIPR and SIPR accounts.• Monitors Remedy Action Request System and works quickly and efficiently to close the majority of tickets within two hours of receipt.

• Oversaw the IT infrastructure implementation for a monumental army base relocation, comprising of 30 switches to support 20 units and organizations.• Identified means to meet milestones on time or ahead of schedule without compromising quality, all the while ensuring customer satisfaction through bi-weekly meetings.• Developed Microsoft Word macro to scan documents of any size, identify acronyms and create a glossary for that document resulting in an average savings of 3 man-hours per document.• Assisted the Senior Technical Writer in aligning engineering design documents to an easy-to-understand fashion for non-technical people.• Provided vital information and expertise required in closing out a project that covered the network design of critical community infrastructures, several of which were schools and fire stations.• Led a team for an I3MP Refresh Project to upgrade over 1,100 switches in Area I and Area II in the Korean Theater of operation. Applied baseline configurations to both layer 2 and layer 3 switches. Upon installation, connection of the devices to the Area Distribution Nodes (ADN), and re-establishment of connectivity were also assured.• Tracked and maintained accountability for $4,000,000 worth of new IT equipment with no loss as well as accounted for disposition of all replaced equipment.• Collected data for over 500 communication closets and created a configuration management database based on that information, which was used for inventory tracking and room layout and rack elevation drawing storage.

• Organized and conducted site survey of all USFK Main Communication Nodes (MCN), Area Distribution Nodes (ADN), and Gateways (GW) at 23 locations within Area 2 to compile information needed for follow-on Tech Refresh project.• Administered on-site TIER I-II level functional and systems support for the members of the USFK J-5 Staff, which consists of over 150 systems of multiple classifications. • Provided on-site support during Warpath III exercise monitoring and maintaining the ATM and cryptographic devices responsible for providing secure connectivity between multiple units on the Korean peninsula as well as several sites off peninsula.• Provided on-site TIER I-II level functional and systems administrator support for senior level leaders during semi-annual training (UFG ’12) located in and around Chinhae Naval Base and Pier 8 which consists of over 175 classified systems.

• Directed the coordination of all technical activities on 8th Army G3/5/7/9 Office renovation and C4I upgrade.• Assisted in the development and validation of C4I technical requirements.• Supervised over twenty contractors in execution of the project to de-installation of existing equipment, installation of layer-one infrastructure for three different classifications of networks utilizing Fiber Optic and CAT6 components.• Developed project plan using Microsoft Project, tracked and updated progress, and provided project status reports to customer on a daily basis.• Conducted program management analysis, briefings, technical input, and coordination of contractor support.

• Led a team of 5 technicians that provided full range of support from Tier 1 through Tier 3 for on-going Command & Control (C2) Command Center's (CC) operations and maintenance and integration.• Provided daily C2 CC's engineering, configurations, and maintenance support on systems including but not limited to wall controllers, Command Information Display Systems (CIDS), VTC, workstations to the servers supporting C2 CC's need.• Developed new databases for maintaining maintenance schedule and lifecycle of all equipment within 13 Major Command Centers, as well as managing several existing databases for the C2 CC systems.

• Provided full range of support from Tier 1 through Tier 3 support for on-going Command & Control (C2) Command Center's (CC) operations and maintenance and integration.• Troubleshooting on LAN, WAN in SIPR, NIPR and CENTRIXS-K (US Coalition) network related to C2 CC for all CC in 8th Army.• Installed software patches and updates on USFK/EUSA AOR systems as required. Deployed operating system and application security patches and antivirus definition updates ensuring systems have the latest security updates including anti-virus signature files, IAVAs and security patches.• Reviewed design and provided recommendation on C2 CC systems design for CC upgrade, integration and as well as lifecycle replacement program.• Provided Field Service Representative support to the influx of over 200 personnel during the U.S. Army’s semi-annual war exercises.

• Managed 5 technicians assigned to support 8th US Army and its 13 Major Subordinate Commands (MSC) Command Information Display Systems (CIDS) and VTC equipment.• Developed and maintained SharePoint site for 8th Army G6, Technical Support Team which was used as a central location for submitting and tracking the status of trouble tickets as well as a repository for systems documentation.• Planned and coordinated Command Center Systems support for semi-annual training exercises across the Korean Peninsula ensuring commander’s ability to collaborate via Video Teleconferences with minimal downtime.• Analyzed operational requirements and site documentation to advise project managers on technical and administrative aspects of CIDS and VTC equipment.• Advised the command in regards to information assurance issues for conference rooms operating VTCs across multi-classifications (NIPR,SIPR and RIPR) and Classified ISDN using COMSEC devices for security and upgraded systems and components (workstations, servers, network devices, VTC equipment, etc.) as required.

• Technical Support Specialist in support of 8th US Army and its Major Subordinate Commands (MSC) Command Information Display Systems (CIDS) and VTC equipment.• Conducted maintenance and troubleshooting of command and control center systems to include network switches, video teleconference (VTC) devices, audio/video matrices, network isolation devices, UPS, video walls, and central control systems. • Troubleshot connectivity issues locally and to distant stations to ensure expedient resolution to the loss of audio or visual communication.• Lead trainer/instructor for semi-annual CIDS and VTC classes for Military and Civilian members of EUSA and USFK held in preparation for major exercises.• Conducted training on VTC operation and scheduling through the use of MCU and the Tandberg Management Suite/Server.

• Responsible for providing on-site TIER I-II level functional and systems administrator support for command center systems equipment on USFK/KORCOM unclassified network and Global Command Control Systems (GCCS) and Combined Enterprise Regional Information Exchange System – Korea (CENTRIXS-K) network.• Provided direct support on user account creation and server maintenance support on NIPRNET and RIPRNET for G6 organization. • Performed emergency on-site IT and Audio/Visual support to meet systems guidelines and in resolving command center systems architecture and interconnectivity issues.• Implemented the appropriate corrective action to ensure compliance with generated reports provided by DOIM regarding network utilization, accreditation, security, and Information Assurance policies.