Fred Reid work email
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Fred Reid personal email
System Administrator with over 8 years of experience installing, administering, managing, and maintaining computer systems and networks. Strong grasp of computer security, network equipment and protocols, cloud-based computing, various operating systems and applications, and system admin tools. Experience supervising and mentoring junior technicians. Excellent communications skills, highly professional attitude, team player, and significant ability to work and perform under pressure.TECHNOLOGY SUMMARYOperating Systems: Windows, macOS, LinuxDatabases and Protocols: MySQL, TCP/IP, DNS, DHCP, WINS, SMTP, NFS, ADCloud Providers: AWS, AzureApplications: Office 365, Google Apps, Zoom, Teams, SharePoint, ZohoTools: Sophos, BitDefender, MozyPro, Carbonite, Graphus, Securonix, DTex, MobileIron, JiraComputer Hardware: Dell, Microsoft, Lenovo, Asus, MacintoshNetworking Hardware: Cisco, Dell, SonicWallTelecommunications: Polycom, Verizon
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It Solutions SupervisorFocus Data Solutions Mar 2022 - PresentAlexandria, Virginia, Us -
Technical Support SpecialistPrince William County Public Schools Nov 2020 - Oct 2021Manassas, Virginia, Us• Lead technical support specialist for a designated school within the Prince William County School system• Installed, deployed, and maintained computer equipment for students, teachers, and administrative staff at designated school within the county, ensuring access to all required applications for their specific needs• Provided first level support for all computer-related equipment.• Managed user accounts and maintained asset inventory.• Mentored junior technical support specialists. • Researched and recommended new and emerging technologies for IT and school management. -
Senior Systems AdministratorAveshka, Inc Feb 2015 - Nov 2020Vienna, Va, Us• Multifaceted responsibilities for configuration, installation, and administration of network infrastructure, local and cloud-based servers and applications, computing hardware and software, and IP telecommunications systems• Built and managed local and cloud-based network• Extensive experience with cloud-based computing using both AWS and Azure as well as a variety of hosted solutions• Researched, selected, and implemented numerous applications, including IT ticketing system, data backup solutions, and collaboration tools • Recommended and implemented computer backup solutions• Ensured a secure computing environment by implementing solutions including MFA, antivirus software, hard drive encryption, MDM, and email filtering• Developed Insider Threat plan and protocols using SIEM• Managed corporate telecommunications solutions, including hosted VoIP and mobile devices• Defined and documented IT policies and procedures• Implemented an information security management system (ISMS) to ensure ISO 27001 compliance• Provided end user support, addressing and resolving reported PC computer and application issues • Defined and executed new hire deployment and setups• Administered user account management -
Tier 1.5 Help Desk SupportCognosante Sep 2014 - Feb 2015Falls Church, Va, Us• Responded to and resolved call and email-based help desk requests from web clients• Escalated support requests to Tier 2 support, as needed• Provided detailed ticket reporting metrics for the division to management• Mentored and supervised junior help desk personnel -
Technical Service Engineer IiRed River Computer Company Sep 2012 - Aug 2014Claremont, Nh, Us• Responded to and resolved call and email-based help desk requests from web clients• Escalated support requests to Tier 2 support, as needed• Provided detailed ticket reporting metrics for the division to management• Mentored and supervised junior help desk personnel
Fred Reid Skills
Fred Reid Education Details
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Averett UniversityComputer Information Systems
Frequently Asked Questions about Fred Reid
What company does Fred Reid work for?
Fred Reid works for Focus Data Solutions
What is Fred Reid's role at the current company?
Fred Reid's current role is IT Solutions Supervisor.
What is Fred Reid's email address?
Fred Reid's email address is fr****@****hka.com
What schools did Fred Reid attend?
Fred Reid attended Averett University.
What skills is Fred Reid known for?
Fred Reid has skills like Technical Support, Microsoft Office, Databases, Sales, Windows, Computer Hardware, Help Desk Support, Troubleshooting, Crm, Microsoft Sql Server, Enterprise Software, Html.
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