A results driven and goal oriented healthcare professional with over 20+ years of hands on experience in customer operations and account management. Highly skilled account manager with significant experience in process improvement, pain point solutions, new case sales, and retention. Specialty in management of cross functional client accounts from Fortune 100 companies and California state-wide municipal employers. Professional, innovative, project oriented with special expertise in client strategic business development, network development, population health strategies, and employee communications. Multiple time award recipient for outstanding sales performance and client retention results.