Fred Robinson Email & Phone Number

Long Beach, Ca

-Preform exceptional written and verbal communication skills in an inbound call center to ensure customer relations.-Navigate six different inner-company websites to provide necessary information for an expedited fix to the customer's issue.-Gathering the customer's needs over the phone while offering troubleshooting techniques while upholding the passion of making customers happy.-Provide customers with exceptional service via email, telephone, fax and live chat regarding order… Show more -Preform exceptional written and verbal communication skills in an inbound call center to ensure customer relations.-Navigate six different inner-company websites to provide necessary information for an expedited fix to the customer's issue.-Gathering the customer's needs over the phone while offering troubleshooting techniques while upholding the passion of making customers happy.-Provide customers with exceptional service via email, telephone, fax and live chat regarding order status, payments, refunds and basic information about the products and services.-Provide prompt, courteous, and professional service to customers at all times.-Effectively communicate and clarify any operational and technical issues with the company website to the management team. Show less

Compton, Ca

-Managed the department of resources to ensure maximum output, accuracy, and efficiency at all times.-Ensured that all department and/or corporate policies and procedures are communicated, understood, and adhered to.-Implemented employee personal development plans as required to ensure the continuing professional growth of department personnel.-Lead team to maintain a safe environment at all times.

Long Beach, California

-Handled weekly employee payroll and daily deposits of store profit and lottery cash out -Maintained customer/patient confidentiality while handling all customer-related transactions in accordance with company policy.-Lead training for new employees-Tracked the progression of new employees, supervised and mentored them onto advancement.-Promoted a positive shopping experience for customers.

Long Beach, Ca

-Received daily shipments and unloaded merchandise.-Pulled orders and prepared items for shipping using UPS and FEDEX online -Ensured integrity and accuracy of products that were unloaded into the warehouse and prepared for customer shipping. -Processed and organized merchandise loaded into the warehouse.

Long Beach, Ca

-Supervised the store's team through assigning, directing and delegating that tasks were completed in a timely manner.-Assisted with check-out to ensure customers are informed on store offers.-Lead daily duty of collecting the register's profit and depositing the earnings into a safe. -Handled maintenance and ensured the store's cleanliness and presentation for the best customer experience.

Long Beach, Ca

-Quickly responded to customer request and deliver fully stocked sales-floor-Delivered accurate product placement, pricing and labels.-Provided world-class customer service by assisting customers with any questions or concerns relating to Target products and sales.