Fred Rogers Email & Phone Number

Brooklyn

Brooklyn,Ny

Manage a team of professionals that support the tools used by NYC Dispatch and The Residential field technicians. This includes managing and scheduling UAT for new releases to ensure a smooth error free transition, Troubleshooting, reporting and tracking bugs with vendors. Daily maintenance and auditing of parameters and configurations to maintain accuracy. Work directly with Field managers, DTO's and AVP's to improve Tools and technology which streamlines the operational environment to better support our customers. Work directly with the Enterprise Tool Teams and IT for the implementation and update of new and current products.Manage a group of union and non-union workers to support Quota and Routing of work orders for residential field technicians. Maintain Quota Calendars to ensure maximum availability and maintain operational metric goals. Implement and improve operational policies and procedures to measure and maintain metrics.Implement and Manage projects to improve operating efficiency and drive productivity.

Melville, Ny

Managed a staff of IT professionals which were responsible for maintaining and supporting the Network Operation Center and the Database Marketing and CRM platforms. Implemented monitoring systems to support hardware and applications and ensure 24x7x365 availability.Implement root cause analysis procedures to prevent re-occurring issues.Implemented and enforced IT security policies and procedures to comply with PCI Level 1 compliance.Evaluate, implement, and maintain tools to monitor and define metrics for hardware and application to improve operating efficiency.

Melville, Ny

Managed IT and production staff responsible for the maintenance and support of the Database and CRM platforms in a windows, Linux and oracle environment. Responsible and accountable for system and network availability, implementation and maintenance of all platform systems, daily ETL processing, and client maintenance. Ensured strict security practices by implementing policies and procedures to support PCI level 1 compliance.Evaluate, implement and maintain hardware and software to improve processing and provide a high availability environment for production systems.Develop, implement and test Disaster Recovery and Business Contingency plans.Interact with clients to support their platform and business needs and mitigate risk from a security, system availability, and performance perspective

Responsible for the infrastructure to support all aspects of the business. Infrastructure consisting of HP-UX,Linux, EMC, CISCO, and Windows operating systemsMaintained a multiple high performing Oracle Data Warehouses in an open systems enviroment