Fred Salzmann Email & Phone Number

Lincoln, Nebraska

- Drive engagement of Athletic Department Packages and grow value through a consultative approach connecting High Schools with tools to win- Directly influence coaches and teams to better engage with Hudl products as a proactive approach to retention- Collaborate with Account Executive to support renewals and expansion opportunities- Utilize analytics to reinforce and drive customer engagement- Provide expert product knowledge and act as a trusted advisor for… Show more - Drive engagement of Athletic Department Packages and grow value through a consultative approach connecting High Schools with tools to win- Directly influence coaches and teams to better engage with Hudl products as a proactive approach to retention- Collaborate with Account Executive to support renewals and expansion opportunities- Utilize analytics to reinforce and drive customer engagement- Provide expert product knowledge and act as a trusted advisor for Customers- Provide frontline feedback and insights to key stakeholders across Hudl on our current and future strategy- Surpass aggressive renewal numbers by connecting and engaging with Hudl Customers- Onboard, train and support Athletic Directors, Administrators, and Coaches Show less

Greater Omaha Area

Responsible for reinforcing the corporate brand by developing and managing a diverse group of associates to provide excellent guest service. Responsibilities include: - Managing a team of customer service representatives both onsite and remotely; - Recruitment, training and evaluation of the customer service team including front line and supervisory staff; - Creating and implementing incentives to increase employee engagement; - Global event and crisis management to… Show more Responsible for reinforcing the corporate brand by developing and managing a diverse group of associates to provide excellent guest service. Responsibilities include: - Managing a team of customer service representatives both onsite and remotely; - Recruitment, training and evaluation of the customer service team including front line and supervisory staff; - Creating and implementing incentives to increase employee engagement; - Global event and crisis management to ensure a seamless customer experience; and - Project management of new training programs and employee initiatives. Show less

Greater Omaha Area

In addition to direct guest services, responsible for weekly one-on-one coaching, tracking metrics and developing incentives. Named Associate of the Quarter (2011).

Greater Omaha Area

Responsible for working with clients to design solutions to meet individual needs. Manage and trouble-shoot design, delivery, installation and follow-up to ensure an excellent customer experience. Also serve as a brand ambassador at trade shows and community events.

Data Analytics Boot Camp

Learned Intermediate Excel, Python programming, JavaScript charting, HTML5/CSS, API interactions, PostgreSQL/pgAdmin, Tableau, fundamental.

Communication, General