Fred Vasquez Email & Phone Number

San Jose, California, United States

Create quality measurements to track improvement in products. Develop quality assurance standards and company processes. Create reports documenting errors and issues for fixing. Work closely with the development team to improve existing products.

San Jose, Ca

• Responsible for receiving operations for this full-service promotions marketing agency. • Oversee Receiving Specialists, track their time sheets, report to management etc. • Receive promotional marketing material from vendors, confirm order accuracy (inventory counts, ensure no artwork discrepancies) and report any defects to program managers. Upload quantities to company software program (SysPro) and update eStore websites. Track back orders, replenish stock and report any discrepancies between eStore totals and SysPro totals. • Honored with 2 Spotlight Awards in July, 2016 – one from management, and one from co-worker. Awards were received for exemplary job performance and for raising the level of professionalism in the position.• Initially hired as a Fulfillment Associate, and was promoted to a Receiving Associate 6 months later. Promoted to Lead Receiving Specialist in July, 2016.• Customers include Facebook, Oracle, NetApp, Adobe, Saleforce, eBay, Workday, Linkedin, Equinix and more.

Oakland, Ca

• Cash payouts to customers. Record daily payouts from customers, and report the payouts via LeadsOnline. Bimonthly submittals to State of CA for CRV payouts via DORIIS portal. • Inventory control and re-stocking; invoice management; customer & vendor interface.• Reception and customer service & support; respond to customer inquiries• Initially hired as Metal Recycling Specialist / Sales Support, and was promoted in 2013.

Mt. Shasta

• Provide carpentry, repair and landscaping services to Mt. Shasta businesses and residents. Prepared properties for rental, maintained and updated landscapes and exteriors, including re-keying, painting, installing water heater strapping & smoke detectors, building repair and maintenance, winterizing, installation and maintenance of sprinklers and landscaping, snow removal, etc. • Responsible for all aspects of business operations and management, including sales & marketing, customer service, invoicing, bookkeeping and more.

Mt. Shasta, Ca

• Replenished stock and ordered merchandise for Foster Grant. Conducted periodic cycle counts; processed returns; set up point of purchase displays. Maintained professional relationships with store management and staff, as well as the public.

Redwood City, Ca

• Responsible for customer order operations for this dental device company. Processed all sales orders, charged credit cards and worked with leasing companies to get the orders approved for shipping. Interacted with dentists, salesforce, shipping department and all levels of management. Responded to customer inquiries, working with management to resolve concerns.

Redwood City, Ca

• Responded to and resolved all customer inquiries, complaints, returns, exchanges and refunds. Worked directly with salesforce and shipping / logistics to ensure customer satisfaction.

San Mateo, Ca

• Processed and tracked orders received from the salesforce for these software companies. Verified proper pricing and tax by state; maintained and updated customer and internal databases. Customer service and support. Coordinated with salesforce, customers and shipping department. Performed due diligence for the iManage Order Operations Department while the company filed for IPO status. When Qualix was merging with Legato, I was offered a bonus to stay on-board to maintain sales records during the transition.