Firaydun Zarghami Email & Phone Number

Redwood City, California, Us

Santa Clara, Ca, Us

San Jose, California, Us

➤ Leading a deep expertise in how Sanmina’s processes, systems, and data work, and how to use them to drive positive outcomes ➤ Collaborated with the Strategy & Operations and Product teams to problem solve and build solutions that address quality issues upstream. Improved product quality by 50% in one quarter.➤ Leading the mid-and long term strategy planning of the entire Quality team. Resulted in plant priority setting, impacting OTD by 25% in one quarter. ➤ Leading the Departmental Training team. Improved team members career planing.➤ Leading risk assessment and and risk avoidance in SOP's /Processes. De-risked impacted SOP, resulted in products reliability.➤ APQP, FMEA, CAPA, ISO9001, AS9100 Audits➤ Leading Supplier Quality Management. Improved QPPM by 60% in 5 months.➤ Facilitating high-level site level cross-functional meetings.➤ Developing actionable and effective customer focused KPI's

St Petersburg, Florida, Us

➤ Spearheaded quality management system, product, supplier, and customer quality including driving continuous improvement across site.➤ Provided guidance, recommendations, and trainings to engineering teams on how best to address quality issues and further elevate customer satisfaction.➤ Executed ISO 9001:2015 internal audit program to prepare site for external ISO registration.➤ Chaired site-specific Internal Effectiveness Assessment (JEA) audit, and became well versed in Jabil OS and turtle diagrams. ➤ Collaborated with site QE’s, addressed product issues, and prepared 8D’s and customer presentation.➤ Aided site quality manager in defining supplier quality strategy. ➤ Defined and executed initiatives to permanently eliminate quality and reliability issues with products and suppliers.➤ Established effective and actionable quality metrics using 4Q metrics and improved effectiveness of audit system. ➤ Applied FMEA and pFMEA, using risk assessment and risk avoidance. ➤ Supervised customer audits, and closed open items in record time. ➤ Directed and delivered site quality briefing reports to plant manager, senior executives, and customers during QBR’s, quality councils, and management business reviews.➤ Oversaw and re-processed FAI based on RACI model, resulting in 30% in cycle time in one quarter.➤ Led implementation of competency model tool for entire quality group, helping team career planning and effective trainings.➤ Served as site CAPA SME, aiding with using CAPA, and reduced number of product quality issues and site incidents.➤ Implemented JOS, AQP, FMEA, JEA, LPA’s, MPQS, and other key processes at site,

San Jose, Ca, Us

➤ Built strong and actionable relationships in complex situations with multiple stakeholders, addressing customer experience.➤ Partnered with customer executive sponsors, process leaders, account executives, supply chain and technical teams, creating the strategic roadmap that helps map out the customers' journey and planned achievement of their milestones/business goals➤Led and executed comprehensive quality improvement and problem resolution plans for assigned Cisco’s customers. Advocated within the company to ensure products and services met or exceeded customers’ business requirements, avoiding recurrence of issues.➤communications plan and training. Provided on-going consulting services for new engagement teams.➤Engaged with customers experiencing quality issues. Identified root cause of quality issues, benchmarked against peers, developed action plans, and put joint KPIs in place to measure success.➤Led cross-functional teams that identified and resolved process and product improvements for the Japan, Germany and East Central Health Vertical Data Center. Identified learning opportunities and ensured that closed-loop corrective actions were in place to avoid similar issues in the future.➤Managed and delivered briefing reports to provide critical customer status updates and issues to executives in preparation for the customer, partners meetings at large conferences and events.➤Assumed full responsibility for communications, corrective actions, restoration of sentiment, and root cause determination of escalated customer issues.➤Led cross-functional teams to develop and execute action plans that not only quickly resolved customer complaints but also drove process improvements that mitigated future escalation risks.

San Jose, Ca, Us

➤ Responsible for the quality and performance of all delivery aspects of major incident management➤Actively led and owned the management of escalations and issues, engaged to respond to and resolve in a timely manner➤ Ensured that escalation issues are well understood, are being appropriately actioned, by the appropriate resources, at the appropriate times.➤ Led cross-functional response teams from Project Management Office, Supply Chain, Global Support Services, Sales, Technical Account Managers, Product Business Units, and Engineering through incident resolution➤Owned both client and internal communication and status reporting throughout the escalation➤Point of Escalation for Major Incident Management issues and Major Incidents➤Implemented monthly Escalation Feedback forum to communicate RCA causes, costs and improvement recommendations resulting from Escalation analysis➤ Collaborated with engaged teams to define transition and hand-off criteria to ensure smooth hand-off, when necessary➤Built out an escalation/incident management process to provide quality engagement on high priority issues➤Act as subject matter expert for Escalation Management Service➤Built rapport with Product teams, GSS, Business Partners and Customers to maximize collaboration, secure needed resources, and streamline escalation handling➤Continuous oversight and improvement of the escalation handling processes to ensure that Cisco offers the greatest customer experience possible.➤Worked with account executives and Sr. directors to advise customers on how to augment their use of Cisco solutions to their areas of the business and work with our internal sales team to develop and close these opportunities➤ Established proactive escalation reduction strategies to reduce the volume of escalations occurring; partner with Americas Service Delivery leaders to ensure successful execution and track progress against established targets

San Jose, Ca, Us

➤ Reporting to VP of Corp Quality ,Architected Cisco’s business management system which became the foundation for corporate policies and guidelines for process improvements as well as adherence to quality certifications➤Co-Led Cisco’s registration to ISO 9000 certification with Cisco Services Group. Created the global certification vision and strategy and then drove 3 year implementation plan cross-functionallyCreated Acquisition Integration process to merge their quality systems into Cisco’s processesDrove certification at Linksys to help them create, improve and scale their processesInvolved in driving cross-functional initiatives to change existing processes and develop new processes in Manufacturing, Development, Support and Sales.➤Directed the team responsible for customer communications on RFPs and quality systemsLed customer and govt. engagements, including EBCs, customer audits, negotiations and inquiries.Partnered with Manufacturing on Supplier Assessments and Acquisition integration processesActively Involved in Cisco CPDM development and conducting pilots to improve Design and Development processes in collaboration with CDO Ops ➤led Assigned Cisco Corporate Quality System Engineer and analysts in creating customer facing reliability performance metrics (CRPM). Evolved customer and partner HW into relevant and effective business processes. ➤Optimized company’s ability to interact with customers and provide real time network quality data using data mining using existing Cisco HW/SW metrics and tools. ➤Grew customer base from 4 to 32 in one year through scalability, automation, alliance and productivity gain.➤Recognized by AT&T as best practice in customer HW quality management. ➤Initiated 1st companywide HW quality council reporting to SVP of operation. This program morphed into Corp Quality Council supporting overall quality transformation initiative

San Jose, Ca, Us

Led integration of 50 acquired companies into Cisco hardware and software quality systems processes and ISO standards. This effort helped acquired companies to have their products meet both ISO standard and Cisco Process Development Model ( CPDM), enabling first customer ship (FCS) with quality and on time.Collaborated with company acquisition business development team, helping sourcing of companies that bring value add into overall Cisco acquisition and investment strategy.

San Jose, Ca, Us

Created on line website to support request for proposals. . This online tool improved efficiency and scalability of the program, enabling sales team to access subject matter experts (SME's) responses in real time, reducing true around time by 75% over one year.Provided on demand support to the Cisco global sales team, responding to service providers and Enterprise customers request for proposals (RFP's). While meeting stringent customer demands globally, helped sales team and Cisco partners increased sales by 2 folds in 2 years from 1999-2002.

Bs, Mechanical Engineering

Ms, Mechanical Engineering