Freda Ballard Email & Phone Number

Seeking a position where I can maximize my business, technical, as well as customer service skills. I excel in a highly demanding work environment where structure and leadership skills are vital.Experience: Origina 08/10/2020- presentEnterprise Support Specialist• Provide world-class troubleshooting and technical support for globally based clients• Provide high-quality support, clear and precise documentation of client environments architectural/infrastructural design & configuration, associated project management & delivery, consultancy, and post-support tasks as required for our customers• Communication of customer IT environment health and critical issuesPossess excellent customer communication skills• Ability to communicate clearly and effectively at all levels across the businessEnsure understanding of underlying IT issues and assist/identify what needs to be done to resolve problemsData Scan 5/18/2016 – 4/06/2020Technician Support Associate• Assisting inventory clients with scheduling inventory counts, processing the equipment shipping, and receiving records• Investigating and Troubleshooting Inventory equipment• Implementing special rules and instructions for the client’s manualsData Analyst• Responding accurately and in a timely matter to warehouse emails• Dedicated to the completeness of assignments, adhering to deadlines, and communicating work status.• Updating the latest dart scanners to their newest visions• Creating “JIRA” issue for older version scanner to get upgrades• Conducting process changes for the client’s “SalesForce Templates”• Making sure that the Wiki pages are up to date with all the current processes and changes • Accurately testing Dart and Data Now scanner packs for programming• Assisting the TIER 2 representatives with fixing web file errors Verizon Wireless (NRB)

Listed skills include Customer Service, Leadership, Team Building, Team Leadership, and 8 others.