Freda Boadu Kankam Email & Phone Number

Accra, Greater Accra Region, Ghana

• Streamlined the recruitment process by gathering and analyzing the duties of the vacant position to prepare a job opening to be posted. • Screening and selecting resumes suitable for the position resulting in a significant increase of 80% quality of candidates selected to fill the open positions. • Develop and design highly engaging programs for new recruits orientation which successfully creates an on-boarding framework that accelerates new hire integration. • Organize and update employee records and consistently achieving 100% accuracy rate in managing employee databases. • Taking charge of employee data privacy standards and confidentiality of records by maintaining the utmost protection and discretion in handling sensitive information. • Effectively manage leave administration processes by meticulously reviewing employee leave balances, processing leave applications and prorating balances when necessary to ensure employee satisfaction.

Greater Accra Region, Ghana

• Proficiently processed payroll by demonstrating expertise in managing complex payroll calculations. • Expertise in ensuring compliance with relevant laws in calculating and validating of monthly and annual statutory filings of employees. • Effectively managed leave administration processes by meticulously processing leave applications, prorating leave balances, evaluating leave entitlement and reviewing leave balances of employees.• Addressing payroll-related inquiries of clients and promptly resolving discrepancies.

Greater Accra

Proactively handled incoming calls from visitors with precision and efficiency. Attended and addressed customer complaints and rectify issues to complete satisfaction.Created a welcoming environment for visitors by offering an attentive and accommodating service to ensure their inquiries are addressed promptly. Manage and organize administrative tasks, such as record-keeping, filing and data entry.Proficiently promoted and presented master’s and PHD programs to clients, leveraging comprehensive knowledge to provide expert advice on suitable programs based on their educational background.Conducted persuasive telephone consultations and effectively guiding clients through the master’s program options.

Ghana

Marketing and selling of the products to customers Achieve sales target Foster relationships with customers to expand customer base and enhance loyalty and retention Compete for top sales performance awards from supervisors

Ghana

Serve as the central point of contact for both internal and external communications by expertly managing incoming and outgoing calls to ensure seamless connectivity and information dispensation. Addressed and managed customer complaints by demonstrating empathy, problem solving prowess and commitment to achieving swift resolutions to increase customer satisfaction. Performed administrative tasks to streamline organizational effectiveness.Analyzed and entered data of customers to improve sales.Liaised with various departments to facilitate efficient collaboration and execution of timely tasks completion.

Bsc. Business Administration, Human Resources Management And Services

Ipmc Professional In Database Technology, B