Freda Brown Email & Phone Number

Washington Dc-Baltimore Area

Supervised computer system operations and four employees in the membership department, including the Assistant Membership Systems Manager and three Membership Systems Coordinators. Monitored and tracked gift, financial, and personal information of more than 300,000 records (members, subscribers, donors, prospects, and other constituents). Provided supervision, direction, and training to assigned staff and six to eight volunteers working with databases.  Team Leadership: Led transition… Show more Supervised computer system operations and four employees in the membership department, including the Assistant Membership Systems Manager and three Membership Systems Coordinators. Monitored and tracked gift, financial, and personal information of more than 300,000 records (members, subscribers, donors, prospects, and other constituents). Provided supervision, direction, and training to assigned staff and six to eight volunteers working with databases.  Team Leadership: Led transition of membership department through six different software conversions, training staff individually or in small groups/teams to convert data using new databases and formats.  Workflow Improvement: Prevented interruptions in workflow and productivity caused by staff absences or terminations by standardizing and centralizing relevant processes, procedures, documents, and training.  Processes & Procedures: Developed and modified data entry procedures for processing new memberships, donation campaigns, classes, activities, and event registrations. Created data categories with improved data segmentation for marketing campaigns (targeted emails) and operational activities (reporting).  Database Management: Served as liaison for mailing and product vendors. Oversaw team’s data preparation activities for generating mailing lists for FONZ newsletters, magazines, event invitations, and other mass mailing projects and preparing data files for membership cards and renewal invoices.  Increased department productivity by replacing manual reporting with Tessitura email software, boosting production of daily reports to 12.  Regulatory Requirements: Followed all regulatory requirements and protocols, ensuring safety and confidentiality of clients’ personal information (credit cards, personal addresses). Show less

Washington, District Of Columbia, United States

 Customer Service: Separately, and with the team, provided customer service to internal and external stakeholders. Utilized broad-based knowledge of FONZ departments, staff, activities, classes, and events to ensure inquiries and problems addressed or forwarded for immediate resolution.  Training & Documentation: Coordinated team cross-training on business-rule and gift-entry procedures. Facilitated and encouraged team members to share personal knowledge of database processing and… Show more  Customer Service: Separately, and with the team, provided customer service to internal and external stakeholders. Utilized broad-based knowledge of FONZ departments, staff, activities, classes, and events to ensure inquiries and problems addressed or forwarded for immediate resolution.  Training & Documentation: Coordinated team cross-training on business-rule and gift-entry procedures. Facilitated and encouraged team members to share personal knowledge of database processing and reporting. Data Cleanup: Directed execution of data hygiene best practices by implementing processes and standards for daily cleanup of incorrect, duplicate, or unused data. Improved data quality and decreased dirty data from 16,000 to 8,000 records. Member Services: Monitored and ensured timely completion of membership service-production schedules with a 99% positivity rate.  Coding: Developed codes and criteria that produced customized reports and statistical performance analyses of all appeal, upgrade, new membership, and renewal mailings. Constructed and set up code tables and procedures to ensure gifts coded to correct campaigns, funds, and appeals. Reporting: Secured timely and accurate reporting, pulling, and sharing of lists and reports as requested by staff, other departments, consultants, and vendors. Conducted custom searches of fundraising efforts, special programs, and membership drives and supervised the creation and dissemination of reports, gift acknowledgments, and tax-receipt information. Show less