Freda B. Email & Phone Number

United States

• Responsible for Electronic Medical Records management for all programs.
• Responsible for assisting in implementing, training, supporting, and effectively using the electronic medical record (EMR) software system.
• Responsible for providing comprehensive staff training, troubleshooting system issues, maintaining the accuracy and compliance of electronic health records, and facilitating the integration of EMR systems into daily.
• Work collaboratively with the EMR Team, IT Team, SBHG EMR consultants, clinical staff, program staff, and software vendors to complete EMR support tasks.
• coordinating operational meetings, managing program tasks and requests, overseeing security protocols, and leading training initiatives for the EMR team.
• Oversees security probes and ensures compliance with security protocols to safeguard electronic health records and patient information.

• Responsible for all Electronic Medical Records management for all programs.
• Managed all aspects of the Electronic Medical Records software ticket system, escalating complex requests to team members as necessary.
• Collaborated with clinical staff to identify and resolve user issues and system problems to ensure effective implementation and utilization of EMR.
• Worked with software vendor in troubleshooting issues by preparing screenshots, providing detailed and organized explanations of problem(s), and coordinating screenshare sessions as needed.
• Provisioned OrderConnect (electronic prescribing) accounts, including coordination and support for controlled substances registration as well as user training.
• Completed monthly system security assessment including tracking and reporting of issues.

• Responsible for utilization review and assisting in agency’s quality control, quality assurance, and quality improvement efforts.
• Assist with medical record management and assures compliance with county and licensing agency standards.
• Audit, track, and monitor completion and accuracy of client charts.
• Assist with maintenance of outcome measures, including data collection, consolidation, and reporting.
• Coordinate peer reviews, chart audits, tracers, probes, service validation in alignment with Total Quality Management Systems, to meet Joint Commission standards.
• Facilitate program system meetings to continuously improve operations.

• Responsible for improving overall quality of clinical records through quality and risk management services.
• Compiled outcome data, analyze, and recommend solutions to reconcile billing and correct documentation deficiencies.
• Trained and provided ongoing support to staff, with compliance expectations associated with documentation and billing in county and agency databases.
• Prepared reports, review for risks, research Electronic Health Record issues, and resolved through collaboration.
• Coordinated new hire onboarding processes and trainings, maintained and tracked staff records to ensure licenses, registrations, and certifications are current.
• Processed internal agency, county, and federal forms while following HIPAA guidelines and meeting The Joint Commission standards.

• Implemented identified components of approved treatment and service plans.
• Conducted one-on-one services with youth in need of behavioral rehabilitation and mental health interventions.
• Documented services via progress notes in the county’s Electronic Health Records database.
• Participated in individual case reviews alongside other services providers.
• Collaborated with caregivers through Intensive Care Coordination, scheduling, and supportive services.

• Supported therapeutic and behavioral plans in partnership with clinical staff
• Implemented the use of Therapeutic Crisis Intervention techniques for crisis prevention and/or crisis intervention
• Provided structure for children and attend to each child’s specific behavioral, emotional, and cognitive needs
• Assisted with individual and group conflicts

"Central to the philosophy of the Infant Toddler Center is the premise that children need to feel physically and emotionally safe in order to achieve their maximum potential in all areas of development." At the UCI Infant Toddler Center, approximately 60 children between the ages of 3-36 months are cared for under the supervision of teachers, teacher's.

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