Frederic Block Email & Phone Number

Sayreville, Nj, Us

Washington, District Of Columbia, Us

Worked a number of projects to help companies transform their telecommunications needs. One of those companies was El Rancho Foods, a fairly large Taco Bell franchise. The company was still using modems and faxes to do their daily totals and to process their credit card transactions. We proposed and managed a project to transform the way the company communicated while also recognizing that the majority of the connections were going into retail fast food locations. This included SDSL at nearly 90 remote store locations that utilized MPLS to hub/spoke back to the corporate office in Rutherford, NJ. The corporate office was upgrade to have dual Internet connections and dual connections which connected to a global MPLS network. All transactions for credit cards went through this secure network. All Internet access for the sites was managed through dual Juniper firewalls in a full HA configuration to prevent a single point of failure. This eliminated the need for multiple firewalls deployed to each location providing a dramatic cost savings, enhanced security, and easier management of the overall solution. Majestic Networks also did the installations for new credit card processing terminals, routers, and performed any cabling needs at every store location. This was done to save cost from the carrier and to assure quality of the installation plus allow us to have a guaranteed activation process that assured success the first time. This greatly enhanced the speed at which the stores were turned up and converted over to the MPLS network and assisted in pushing forward a rapid implementation of the overall project. Lastly, a Barracuda anti-spam appliance was installed to drastically reduce the amount of junk mail that was coming into the company's Exchange server.

New York, Ny, Us

New York, Ny, Us

- Assist customers with designing and implementing complex LAN/WAN (SDWAN, MPLS, VPN, BGP, etc.) and Voice (Traditional TDM, PRI, Hosted Telephony / PBX and SIP Trunking, QoS / Traffic Shaping) solutions. - Researched, vetted, and built all of the products sold by the company including Hosted PBX, SIP Trunking, SD-WAN, Circuits, and more.- Research and recommend best practices for implementation and hardware requirements. - Provide Tier 3 white glove level Engineering support for difficult to solve troubles and deep dive diagnostics. - Experience working all aspect of Operations including Sales, Sales Engineering, Project Management, Support, Field Dispatch Operations, and Engineering.- Strong analytical skill with attention to detail - Assisted the team with troubleshooting complex LAN/WAN network issues and Hosted PBX / SIP troubles. - Documented best practices for deployment and troubleshooting of Hosted PBX service. - Created Visio network diagrams for customers and to aid our support team in understanding the various network configurations for our customers.- Heavily active in the recruiting, interviewing, and hiring of new employees.

New York, Ny, Us

Manage Operations overall including our Provisioning, Technical Support/NOC/Repair, and customer service department. Strong role in day to day operations, networking planning, process management, training, and documentation.Handle escalations both internally with our customer base and externally with carrier partners. Worked as a liason to the Chubb (then Anthem) Institute to interview, provide guidance, and hire students for externships within the company. Was an active member of their Advisory Council to shape the future curriculum. Reported directly to the COO/CEO.Worked together with Adtran to beta test hardware and code for SHDSL/EoC Ethernet over Copper utilizing their TA5000 chassis. Managed the buildout of a 3 CO (Central Office) expansion to offer EoC in the Boston market.

Us

Southern New Jersey Internet Providers (SNiP) July 2006 to April 2007Manager of Network OperationsAccomplishments: Brought in to help establish a proactive B2B focused Network Operations Center in a company that was previously residential focused. Reported directly to the Vice President of Operations. Managed and trained employees. Organized and established procedures for the Network Operations Center to monitor and maintain the voice (2 Lucent Compact Switches and a Lucent 5ESS) and data network (Cisco 7500 Series Routers, switches, and servers). Helped to replace and upgrade antiquated network equipment to bring the core network up to today's carrier standards. Interacted with multiple departments including circuit provisioning, project management, and dispatch.

Red Bank, New Jersey, Us

• Manager of Network Operations May 2001 to June 2006Accomplishments: Managed crew of 6, scheduled dispatches for repairs and new installations at customer premises, configured routers, worked with ATM, Frame Relay Switching, OSPF, BGP, and MLPPP. Strong telephone support, monitoring of a network of over 500 customer routers and 40 to 50 internal routers. Organized and established procedures for the Network Operations Center to monitor and maintain the voice and data network.• Vice President of Sales May 1998 to May 2001Accomplishments: Managed a crew of 6 Account Managers, set expectations, provided training, technical assistance, strong closing skills, Strong telephone and client support, provided status reports and monthly sales figures to the President.Attended on and off site meetings with small to large companies including MTV Networks, K.Hovnanian, and Ocean County College.

Coastal EMS Ambulance Transportation Service July 1988 to May 1997• Crew SupervisorAccomplishments: Over 9 years of experience in a fast paced field that requires you to be quick thinking and level headed. Performed the duties of an EMT (Emergency Medical Technician) in critical life threatening situations. Certified by the State of New Jersey to use a defibrillator which was used to shock patients in cardiac arrest. Supervised a crew of 32 employees, assisted with time and transportation scheduling, payroll, night duty, training, hiring / releasing employees. Served as a liaison for our customers (Hospitals and Nursing Homes) for comments and concerns.

One of the youngest sales people in the region at the time.I actually sold computers at my local store before I was hired. Made such an impression that the manager at that store bent over backwards to make me a member of the team. Was selling computers (TRS 80 and CoCo), cellular phones (when they were still in a bag), and satellite dish systems (when they were 8 to 12 feet in size) before they were readily available to average consumer market. Top store and district sales person multiple months. Began Manager Trainee program while working in the district store and slowly expanded to working between 3 different stores.

Education record

Education record