Fred David Email & Phone Number

Kenya

Kenya

Nairobi

Eclectics International - Microsoft Dynamics 365/Office 365/Azure- Functional/Technical Consultant for Dynamics 365 (Online and On-Prem)- Office 365 Implementer - Setting, Training and Support clients using Office 365- Azure Infrastructure support Consultant - Power Platform Developer - Integrating Power Platform with various LOBs within organizations and empowering organization to build Low Code - No Code applications- Kaizala Consultant - transferring some LOB functions to a secure cooperate communication toolMajor Projects done• KCB Kenya – Lead Functional Consultant MS CRM 2016• Osho Chemicals – Support Technician MS CRM 2011• Awash Bank Ethiopia – Contact Center Integration • DCB Tanzania – Lead Technical Consultant MS CRM 2015 & Contact Center• Agent Banking Company Uganda – Lead Functional Dynamics 365 Online, O365 and Kaizala integration • Faulu Bank Kenya – Functional Consultant Dynamics 365 on-prem• First Community Bank Kenya - Lead Functional Dynamics 365 Online and O365 • Consolidated Bank Kenya – Lead Technical Consultant MSCRM 2016 and Call Center integration • JamboPay Kenya – Functional Consultant MS CRM 2015 On-prem and Call Center Integration• Chai Sacco – SQL Upgrade and data migration. Configuration of High Availability• Harambee Sacco – SQL Upgrade and data migration. Configuration of High Availability• Kenchic Kenya – D365 Online, Power Automate, Integrations to Nav and Training new Users• UN Sacco – D365 Online, Power Automate, Integrations to Nav and Training new Users

Nairobi, Kenya

Fintech Group Kenya - Microsoft CRM 2011/ SharePoint/ Solomon• I was a functional consultant for CRM4, CRM 2011, MS Solomon and SharePoint. Deployment configuration integration and training users of those applications for various clients • Acted as an assistant systems admin and tasked oversee parts of the organizations on-prem infrastructure. Maintaining servers, Active directory management, new user setup, On-boarding users to various LOBs in the organization• I was in charge of engaging potential clients to understand key requirements across Sales, Services, Marketing and Support.• I was tasked with Troubleshooting and resolving user issues in a daily support capacity; working directly with users is necessary• Assisted with integration of CRM/Solomon/SharePoint with other business systems and applications used in the organization• Maintaining and configuring Microsoft Dynamics CRM and related CRM systems on a day-to-day basis, including, but not limited to maintaining critical data, including the removal/merging of duplicate records• Managing customer expectations, escalations, driving Major Incidents& communication with concise, correct & experience friendly language• I oversaw that solution supports the client’s goals and expectation and be willing to make the adjustments to exceed these expectations• Met with clients and partners to understand their business and technical challenges and develop a plan to support their objectives• On DSS i would test out new support delivery approaches and tools that can be scaled out to Customer Service and SupportMajor Projects Done• Procurement Oversight Authority Kenya – Functional Consultant MS CRM 2011• Loita Group – Function Consultant MS CRM 2011• Loita Group – SharePoint 2010 Functional Consultant• AAR Credit Services – MS Solomon/SQL Consultant• Coke Kenya – DSS Technician• IFAW Kenya – DSS Technician

Elite Paka Services - Lead Programmer• Collection, Interpreting and Representation of road usage around junctions, simulating traffic from the data collected & deploying the solution to the traffic Lights PLCMajor Projects Done• Major Nairobi Traffic Lights 11 Junctions