Freddy Castillo Email & Phone Number

Flint, TX, US

Worldwide, OO

• Industry: Life Sciences and Health CareRole: SAP Client Delivery ManagerDuration: 22 monthsGlobal healthcare industry leader offering a comprehensive range of products and services tailored for individuals with renal.
• Leading innovation initiatives, engage stakeholders effectively, and ensure successful project delivery for managed services in applications, covering both business and IT processes.
• Collaborate closely with Business and Technology stakeholders to ensure that support teams consistently deliver services as expected.
• Established as a trusted advisor at all levels of client leadership, responsible for driving status reporting and presentations up to executive leadership.
• Leading a team of SAP resources supporting various modules including SD, MM, PP, FI, Ariba, Basis, Security, PI, and ABAP.
• Prioritizing process improvement and innovation, collaborating with support teams to identify opportunities for reducing issue tickets through automation.

Miami, Florida, US

• Senior basis manager for the Answerthink AMS (Application Management Services) practice providing direct support to multiple customers.
• Provide Basis support at all levels for customer problems or inquiries.
• Manage offshore resources workload related to supporting customer's needs and requirements.
• Operate as a Technical Lead and Basis Architect for multiple simultaneous SAP projects across several industries.
• Technical liaison for topics around SAP technology, infrastructure, virtualization, network design, and security.

Miami, Florida, US

• Basis manager for the Answerthink AMS (Application Management Services) practice providing direct support to multiple customers.
• Provide Basis support at all levels for customer problems or inquiries.
• Manage offshore resources workload related to supporting customer's needs and requirements.
• Operate as a technical lead and Basis Architect for multiple simultaneous SAP projects across several industries.
• Technical liaison for topics around SAP technology, infrastructure, virtualization, network design, and security.

Worldwide, OO

• Industry: Consumer and Industrial ProductsRole: Basis Architect Duration: 3 monthsMajor U.S. wireless carrier.Deloitte was tasked with a Greenfield implementation/migration to S/4HANA on HEC.
• Project management activities such as resource coordination, status tracking, and communication.
• Transport management configuration planning to support multiple concurrent project release cycles.
• Landscape design
• Application configuration and integration.Industry: Energy and Resources (Oil & Gas)Role: Basis Architect Duration: 11 monthsDeloitte was engaged to perform a platform migration of their on-premise SAP landscape to.
• Designed the migration plan and approach for each application.

Tyler, Texas, US

• Led the Basis and Security teams through the digital transformation of our business through cutting-edge technology in SAP Hybris solutions and SAP customer activity repository.---- The project included a DMO migration.
• Served as technical lead for various other projects including yearly SAP enhancement/support pack upgrades, retail tablet deployment, hosted video management solution, learning management system (SuccessFactors), and.
• Played a key role in leading the technical support intern initiative by providing one-on-one training and mentoring.
• Coordinated Basis and other SAP related resources as needed for special projects or emergency service of the SAP systems, including both consultants and in-house personnel.
• Performed monitoring and performance tuning of SAP landscapes.
• Often requested to provide training and direction to other SAP basis administrators when assigned by management.

Tyler, Texas, US

• Maintained daily operation and tuning of the SAP landscape, which included project, development, quality assurance, staging, and production servers.
• Managed the setup and day-to-day operations of all the SAP landscape.
• Planned, tested, and implemented application of enhancement packs, support pack stacks, kernel upgrades, and OSS notes to all SAP systems.
• Performed system refreshes through system copies and client copies.
• Supported and manage the TMS (transport management system).
• Assisted users in solving operating problems by recreating steps taken by user to locate source of problem and modify system to correct errors.

Tyler, Texas, US

• Served as security lead on SAP HR and SAP IS Retail implementation.
• Established and maintained users accounts, roles, and profiles across all the SAP landscapes that included ECC, BI, XI, PI, SCM, SM, and EP.
• Transported role changes through the SAP landscape via the transport management system.
• Enabled and monitor position based security configuration to streamline the security process.
• Liaison between technical and functional teams relating to SAP Security, duties, roles, etc.
• Ensured compliance to SAP Security policies, procedures, and control sets. Worked with internal and external audit resources.

Tyler, Texas, US

• Installed personal computer hardware and software; updated components as required.
• Performed network troubleshooting to isolate and diagnose common network problems.
• Provided users with technical support. Respond to needs and questions of users concerning network resource access.

• Network Admin
• Monitored and administered network.
• Completed troubleshooting of complex network issues and resolution of network issues.
• Designed, implemented, and maintained LANs/WANs, Wireless Networks.
• Gathered data and use to identify, predict, interpret, and evaluate system and network requirementsServer Systems
• Installed and maintained Server operating systems.

Bachelor’S Degree, Business Administration And Management, General

Business Administration And Management, General

Wan Technology Certificate / System Administration Certificate