A dynamic, self-directed servant leader and adept problem solver with a proven track record delivering on objectives, realizing efficiencies, and building vibrant CPI cultures. A client experience champion and results driven mentor with excellent critical thinking, written and presentation skills, who embraces innovation, achieving alignment with business growth strategy. Excels in roles that are complex, multi-faceted requiring a high degree of stakeholder engagement and cooperation to succeed.Key Competencies · Strategic Planning· People Leadership· Continuous Process Improvement· Budget & Fiscal Management· Contact Centre & Back Office Operations· Project ManagementHere are things that my employers and colleagues have had to say about me:‘Team Builder – Fred possess the skills to build consensus / he can motivate team members to drive to a common goal by utilizing his respect for honesty and integrity within the workplace’‘Mentoring - Fred is really strong at letting his staff do what they are best at and ensures that they are challenged' ‘Strong Execution skills – Fred is able to effectively understand and execute the strategy of the co. on various levels (e.g. culture, operational & financial goals etc)’‘Detail & Results Oriented – Fred has the ability to identify important details in projects and planning. He is very focused on following up on the details and maintaining momentum to meet deadlines and commitments.’‘Strategic Thinking – Fred has the ability to think and plan at the strategic level. He understands the impacts to cross-functional departments within the organization as well as considering the impact to clients and shareholders.’ ‘Passion for the business – Fred is hardworking, leads by example, is action oriented (gets things done) and has care and respect for people.’