Freddie Avalos Email & Phone Number

Austin, Texas, United States

• Monitor data center power for Austin, TX (AITC), Cleveland, OH (CLERDC), Martinsburg, WV (CRRC), Hines, Il (HITC), Orlando, Fl (ORLRDC), Philadelphia, PA (PITC), and Temple, TX (TRDC) locations. When data center.
• Cure 9000, and issue data center visitor badges. Accurately track work hours in Oracle Primavera for the Veteran Affairs and Deltek for TISTA. Additional responsibilities related to remote sites; DataBank, iTRACS, and.

Austin, Texas, United States

• Work on-site at the Veteran Affairs Austin Information Technology Center (AITC) in the Facilities Monitoring group. Monitor data center power for Austin, TX (AITC), Hines, Il (HITC), and Philadelphia, PA (PITC).
• Cure 9000, and issue data center visitor badges. Accurately track work hours in Oracle Primavera for the Veteran Affairs and Deltek for Leidos. New job role responsibilities beginning in late 2021; DataBank, iTRACS.

Randolph AFB, TX

Monitored hundreds of physical and virtual Linux/UNIX/Windows servers critical to the United States Air Force’s infrastructure. Nature of work required either working as part of a team or alone in the data center with no supervision. Responsible for secured access to the data center. Backups and restores were originally processed using Data Protector..

Randolph AFB, TX

Monitored hundreds of physical and virtual Linux/UNIX/Windows servers critical to the United States Air Force’s infrastructure. Nature of work required either working as part of a team or alone in the data center with no supervision. Responsible for secured access to the data center. Backups and restores were originally processed using Data Protector..

Randolph ARB, TX

Monitored hundreds of physical and virtual Linux/UNIX/Windows servers critical to the United States Air Force’s infrastructure. Nature of work required either working as part of a team or alone in the data center with no supervision. Responsible for secured access to the data center. Backups and restores were originally processed using Data Protector..

Randolph AFB, TX

Served hundreds of thousands of members for The United States Department of the Air Force; providing them help desk support over the phone, email, and sometimes one-on-one, in person. Customers were mainly located in the United States, the United Kingdom, Europe, and the Middle East. Mindfully listened to and resolved customers’ problems ranging from.

Austin, Texas Area

Collected and processed hundreds of gigabytes of telecommunications data and generated reports for our customers. Accurately collected data using dial-up, IBM reel tapes, and FTP protocol. Monitored Broadwing’s internal network and external telecom switch traffic availability and reported problems to network administrators. Monitored production servers and.

Austin, Texas Area

Provided desktop support to 40+ co-workers and management. Attentively listened to software and hardware engineers to find a resolution to their various software and hardware problems. Assisted software engineers with duplicating problems with various video game titles. Accountable for purchasing software and hardware with company money. Responsible for.

Austin, Texas Area

Collaborated with and mentored a small team providing support to 300+ employees at one location. In one month, closed over 350+ tickets in Support Magic. Performed installs or restores of tens of hundreds of desktop computers and laptops running Windows NT 4/2000/98/95/3.5 operating systems. Participated with network administrators to quickly resolved.

Austin, Texas, United States

Temporarily relocated to Dallas, TX. Worked long hours with two co-workers located in a telecommunications switch data center. After a couple of months, my co-workers returned to Austin, TX and I worked alone with no on-site supervision in Dallas, TX. I communicated to co-workers located in Austin, TX by phone and Microsoft Exchange. I learned Windows NT.

Austin, Texas, United States

Worked on a team of 15+ employees in a computer hardware repair shop at Texas Instruments in Austin, TX. Collaborated with hardware engineers to achieve a high-level quality of service to our customers. Work was tracked by using different production codes, broken down into ten-minute increments. Work hours extend to Saturday mornings and included working.