Freddie Avalos Email & Phone Number

Austin, Texas, United States

Monitor data center power for Austin, TX (AITC), Cleveland, OH (CLERDC), Martinsburg, WV (CRRC), Hines, Il (HITC), Orlando, Fl (ORLRDC), Philadelphia, PA (PITC), and Temple, TX (TRDC) locations. When data center problems occur, promptly notify support according to Power Point escalation procedures. Track problems in Notification Suppression Excel spreadsheet. Create and distribute Daily Security, Daily Alarm Monitoring, and Authorized Visitors List email reports. Process Visitor Request emails and inform AITC Security and original requestor of processed visitor authorization. Create and track data center visitor access in C•Cure 9000, and issue data center visitor badges. Accurately track work hours in Oracle Primavera for the Veteran Affairs and Deltek for TISTA. Additional responsibilities related to remote sites; DataBank, iTRACS, and Quality Technology Services (QTS) systems.

Austin, Texas, United States

Work on-site at the Veteran Affairs Austin Information Technology Center (AITC) in the Facilities Monitoring group. Monitor data center power for Austin, TX (AITC), Hines, Il (HITC), and Philadelphia, PA (PITC) locations. When data center problems occur, promptly notify support according to PowerPoint escalation procedures. Track problems in Notification Suppression Excel spreadsheet. Create and distribute several daily data center alarm and security email reports. Process Visitor Request emails and inform AITC Security and the original requestor of processed visitor authorization. Create and track data center visitor access in C•Cure 9000, and issue data center visitor badges. Accurately track work hours in Oracle Primavera for the Veteran Affairs and Deltek for Leidos. New job role responsibilities beginning in late 2021; DataBank, iTRACS, and Quality Technology Services (QTS). Other technologies utilized in job role: Windows 10, Microsoft Office 2013, Microsoft 365, Microsoft Teams, Microsoft Edge, Chrome, Workday, Deltek, and Prism.

Randolph Afb, Tx

Monitored hundreds of physical and virtual Linux/UNIX/Windows servers critical to the United States Air Force’s infrastructure. Nature of work required either working as part of a team or alone in the data center with no supervision. Responsible for secured access to the data center. Backups and restores were originally processed using Data Protector. After a few years, I had to learn and adapt to using Commvault. Monitored Oracle StorageTek tape drives using Data Domain. Monitored Developer/Test environment using VMware. Learned beginner-level HVAC by monitoring the data center air handlers’ temperature, humidity, and checked for water leaks. Contacted building facilities, or escalated to EMCS, when problems occurred from alarm systems or severe weather. Monitored Backup/Recover and UNIX System Administrator group mailboxes. Occasionally unlocked and reset Unix/Linux user accounts. Monitored ServiceNow for assigned tickets. Teleworked using VPN from March 2020 through June 2021. DoD SECRET security clearance. Other technologies utilized in job role: Windows 10 Enterprise, Microsoft Office, OneDrive, PowerShell, HP SiteScope, and Microsoft Teams.

Randolph Afb, Tx

Monitored hundreds of physical and virtual Linux/UNIX/Windows servers critical to the United States Air Force’s infrastructure. Nature of work required either working as part of a team or alone in the data center with no supervision. Responsible for secured access to the data center. Backups and restores were originally processed using Data Protector. After a few years, I had to learn and adapt to using Commvault. Monitored Oracle StorageTek tape drives using Data Domain. Monitored Developer/Test environment using VMware. Learned beginner-level HVAC by monitoring the data center air handlers’ temperature, humidity, and checked for water leaks. Contacted building facilities, or escalated to EMCS, when problems occurred from alarm systems or severe weather. Monitored Backup/Recover and UNIX System Administrator group mailboxes. Occasionally unlocked and reset Unix/Linux user accounts. Monitored ServiceNow for assigned tickets. DoD SECRET security clearance. Other technologies utilized in job role: Windows 10 Enterprise, Microsoft Office, PowerShell.

Randolph Arb, Tx

Monitored hundreds of physical and virtual Linux/UNIX/Windows servers critical to the United States Air Force’s infrastructure. Nature of work required either working as part of a team or alone in the data center with no supervision. Responsible for secured access to the data center. Backups and restores were originally processed using Data Protector. Monitored Oracle StorageTek tape drives using Data Domain. Monitored Developer/Test environment using VMware. Learned beginner-level HVAC by monitoring the data center air handlers’ temperature, humidity, and checked for water leaks. Contacted building facilities, or escalated to EMCS, when problems occurred from alarm systems or severe weather. Monitored Backup/Recover and UNIX System Administrator group mailboxes. Occasionally unlocked and reset Unix/Linux user accounts. Monitored ServiceNow for assigned tickets. DoD SECRET security clearance. Other technologies utilized in job role: Windows 10 Enterprise, Microsoft Office.

Randolph Afb, Tx

Served hundreds of thousands of members for The United States Department of the Air Force; providing them help desk support over the phone, email, and sometimes one-on-one, in person. Customers were mainly located in the United States, the United Kingdom, Europe, and the Middle East. Mindfully listened to and resolved customers’ problems ranging from password rests, software issues, hardware malfunctions, and network connectivity. Tracked calls and created tickets using Remedy. Documented severe problems which needed be reported to management during daily morning meetings. Monitored Randolph AFB’s Windows servers and network availability using HP Open View; escalated critical problems to the 690th Network Support Squadron/ESD Help Desk. Monitored systems such as military and civilian print jobs, group mailbox traffic, and network share drive accessibility. Occasionally reset Common Access Cards. DoD SECRET security clearance. Other technologies utilized in job role: Windows XP, Vista, Microsoft Office 2010, and dozens of internally developed applications exclusively used by the United States Air Force.

Austin, Texas Area

Collected and processed hundreds of gigabytes of telecommunications data and generated reports for our customers. Accurately collected data using dial-up, IBM reel tapes, and FTP protocol. Monitored Broadwing’s internal network and external telecom switch traffic availability and reported problems to network administrators. Monitored production servers and communicated problems to system administrators. Attentively executed batch jobs and IBM AS/400 scripts. Nature of work required either working as part of team or alone in the data center with no supervision; monitoring 100+ servers and LAN/WAN connectivity. Changed and cataloged dozens of server backup DLT tapes during weekends and holidays. Work schedule was 12-hour shifts. Other technologies utilized in job role: Windows 2000/NT, AS/400, MS-DOS, Microsoft Office 2000, and internally developed Oracle applications.

Austin, Texas Area

Provided desktop support to 40+ co-workers and management. Attentively listened to software and hardware engineers to find a resolution to their various software and hardware problems. Assisted software engineers with duplicating problems with various video game titles. Accountable for purchasing software and hardware with company money. Responsible for ordering final production video cards from Richardson, TX office. Put in charge of maintaining hardware test lab, which contained various computer hardware, software, video cards, and test computers. Quickly adapted when our office added new employees to expand Apple product development. Researched new video game titles being developed for Microsoft Direct D3D or video card T&L functions using an internally developed application. Other technologies utilized in job role: Windows 2000/NT/98/95, MS-DOS, and Microsoft Office 2000.

Austin, Texas Area

Collaborated with and mentored a small team providing support to 300+ employees at one location. In one month, closed over 350+ tickets in Support Magic. Performed installs or restores of tens of hundreds of desktop computers and laptops running Windows NT 4/2000/98/95/3.5 operating systems. Participated with network administrators to quickly resolved LAN/WAN issues ranging from loss of computer IP address, running RJ45 cable in IDF rooms, or investigating remote access dialup problems. Learned Microsoft Active Directory to create Windows user accounts, Microsoft Exchange mailboxes, distribution lists, and network share folders. Maintained a close working relationship with internal developers to support their applications; mainly written in Visual Basic and Oracle. Worked after hours, by myself, to convert dozens of legacy desktop and laptop computers from Windows 95 to Windows NT; with little to no impact to the customer. Routinely installed and resolved problems with dozens of commercial software such as ProComm, Winfax, Rumba, and a wide range of Microsoft products. Changed different types of printer toner cartridges and repaired simple problems for various HP and Lexmark products. Learned HTML and PhotoImpact to create a desktop support knowledge database Intranet which included animated flaming GIF buttons and few and pre-written Java scripts. Other technologies utilized in job role: Microsoft Office 2000/97, Microsoft Exchange/Outlook, MS-DOS, AS/400, 10MB LAN, and ATM, Novell 4.1, McAfee, Norton Antivirus, ODBC drivers, DLLs, Oracle 7.3/8.04, Rumba 5.1/5.2, Intel Pentium PII/PIII processors, Hewlett Packard Vectra series, Compaq Armada 1500 series, Dell OptiPlex GX1 series, Dell Latitude series, 3Com 3C9xx network cards and modems, Novell 2000 network cards, HP Laserjet5 series printers, and Lexmark Optra printers.

Austin, Texas, United States

Temporarily relocated to Dallas, TX. Worked long hours with two co-workers located in a telecommunications switch data center. After a couple of months, my co-workers returned to Austin, TX and I worked alone with no on-site supervision in Dallas, TX. I communicated to co-workers located in Austin, TX by phone and Microsoft Exchange. I learned Windows NT 3.5, FTP, NDMs, LAN, and Procomm to transfer hundreds of megabytes of data. I learned to use internally developed Oracle applications to process hundreds of megabytes of telecommunications data. I learned Microsoft Excel to create a daily report. With no formal training, I attentively communicated by phone with a major, Dallas, TX customer. These crucial phone calls would last tens of minutes, every business day. After almost half a year, I relocated back to Austin, TX. I learned to collect telecommunications data using dial-up and IBM reel tapes. I learned to monitor the company's LAN/WAN and external telecommunications switch traffic communicated problems to network administrators. I learned to monitor dozens of production servers and reported problems to system administrators. Learned to perform Windows NT server and AS/400 system backups. I helped train new co-workers. Over time, I became 2nd Shift Lead.

Austin, Texas, United States

Worked on a team of 15+ employees in a computer hardware repair shop at Texas Instruments in Austin, TX. Collaborated with hardware engineers to achieve a high-level quality of service to our customers. Work was tracked by using different production codes, broken down into ten-minute increments. Work hours extend to Saturday mornings and included working on Christmas Day 1995. Learned Windows 3.1 and a hand laser scanner to create a barcode sheet which was used by some co-workers. Filled out tens of dozens of work orders for hundreds of worksheets printed by an internal ship shop. Learned to utilize a Novell network database to track the flow of computer boards from customers which included Bay Networks, Dell, Gateway, and In-flight. Meticulously performed a visual inspection of different types of computer boards, some with fiber optics, for dozens of various types of damage. Physically unpacked, packed, and moved large boxes in a small shipping warehouse environment. Developed a simpler method for tracking computer boards in corrugated boxes before they were packed and shipped to customers. One time worked in another department assembling computer hardware; to help them achieve a production deadline.