"Working in an international program where I develop a whole student athlete is a special opportunity. Recruiting, cross-boarder travel logistics and training for all levels uses all my skills. Seeing athletes, and the Academy, grow is rewarding and fun."• Manage all facets of staff recruitment for camps and talent/team showcase events, ranging from 20-75 attendees. Sourced, hired, onboarded and trained new staff• Integrating 60-80 families annually• Guide recruitment including prospect weekend events, cold calling, lead pursuit and recruitment travel, resulting in 80% return from travel contactso Innovated recruiting strategy and recruited 35 players in the first year, retaining 50% in year 2• Influence contract negotiations to ensure enduring success, exceeding program needs• Spearhead creation of new programs that adds multiple teams annually and develop non-traditional programs/teams, meeting the needs of the COVID crisis climateo Create a social media presence and build clear methods of communications, providing real-time updates to families and much-needed reassuranceo Shifted in-person recruiting to digital/call and designed tracking sheets for 300+ recruits• Proactively solve operational challenges and resolve interpersonal conflicts• Model an open-door policy, mutual respect and a positive attitude, creating a communicative, aligned internal team and collaborative culture• Designed communication spreadsheets for weekly reports and assure tracking for budgets and expenses, remaining within or below budget• Established an online merchandise store, providing profit split benefitting the Academy• Design strategic plan for training, practices, nutrition and fitness, performance measurement, game play, and team building, resulting in an organized, inspired program• Initiated and directed expansion of a private gym for participant use, marketing and launching the new facility. Increasing space from 1,000 to 10,000 sq/ft

"Working for such a customer driven company taught me a lot. Everything we did went beyond for customer satisfaction. Customer first goes a long way and the reactions all around makes everyone smile."• Developed enduring customer relationships, leading to returning customer sales. Increased personal sales by 35% in first month in sales. • Learned new systems quickly and developed comprehensive knowledge of electric supply parts to provide excellent customer service.• Monitored order fulfillment processes and maintained open communications with customers, assuring accurate order fulfillment.• Provided follow-up call support, ensuring customer satisfaction and improving customer loyalty.• Filled orders for shipping and delivered electrical parts to customers. Compared order detail to parts received, ensuring correct orders, high quality condition and timely delivery.

"Controlling the passion that rises during game situations and seeing this from a new viewpoint was eye opening. I also witness sportsmanship at its highest level as an on ice official." • Officiated events, communicated rules and regulations and signaled infractions, maintaining high standards and regulating play appropriately.• Conferred with officials, coaches, players and facility managers to provide information, coordinate activities and discuss issues.• Conducted inspections of sporting equipment and players, resulting in compliance with event and safety regulations.

"Having an option is one thing. To listen, understand, and value others thoughts is another. Using positive communication techniques to work with different levels and styles of coaches, to all to reach a collaborated list of prospects is rewarding."

"Being in charge of 90 goalies over 45 teams was on honor. I enjoyed creating consistency of vision from the board to the coaches to the players."• Managed and facilitated off-ice/on-ice training for all goaltenders, resulting in player skill improvement and in-depth knowledge of rules and regulations.• Coached and mentored players with a focus on personal growth and skill development, leading to an appreciation for ongoing learning, team work and ethical play.• Designed on and off-ice drills and pre-game routines, developing player focus, understanding of hockey strategy, mental resiliency, communications skills, and team collaboration.• Created nutrition and fitness programs, providing the knowledge and support to improve health, wellness and sports performance.

"I took my talents and experiences to create and develop a training camp that attacks all aspects of the goalie position. It is important to me to not just see things in part, but as a whole."• Created the training skating program from scratch and hired, trained, managed and evaluated staff. Led all recruitment activities and developed branded merchandise to increase profitability.

"At Skywest I learned and taught the strict FAA regulations that must be followed all while working with a small team of hard workers. And to be real, who doesn't want to get to play and learn about airplanes all day? My inner child was happy."• Led, coached and mentored team of 8 to embrace the business culture, understand FAA regulations and satisfy high company standards.

"New experiences drive me to be better. No matter what the form or format."

"If it needed to be done, I did it. From driving the Zamboni, to cleaning, to ice maintenance, as well as full building handyman."

"Getting the privilege to travel all across the USA and around Europe playing the sport I love was unbelievable. Working within different cultures, personalities and places helped me grow as a person off the ice as well. No matter our backgrounds, the teams valued our unique experiences and learned to communicate, and at times be tolerant, of differences all while focusing on a common goal. What I learned, who I met and what I experienced through this time will influence me forever."