Supported customers by providing helpful information, answering questions, and responding to complaints received after verification.Used different tools software to document, track, and monitor problems and solutions.Ensured customer requirements were resolved in accordance with service level agreements.Verified, Analyzed, Reviewed and Reported any possible fraud indicators within the account.

Sorted every parcel in designated area and scanned for dispatch.Receive, validate and create a summary of report using MSOffice, Mail and Company’s web based tool.