Field Support Engineer my duties consist of Fielding incoming help requests from end usersResponsible for end-to-end support of multiple locations and remote users. Access and install appropriate upgrades, patches, drivers, etc. Identify and learn appropriate software plus hardware used and supported by the organization. Ensure license compliance and documentation. Perform hands-on fixes, including software/ hardware install and upgrade, implementing file backups, and configuring systems and applications. Other duties are as assigned