Key Standouts:• Engaged with clients on a range of projects including the design, deployment and support of Cisco ICM/IPCC/UCCE/PCCE/HCS, Cisco Unified Customer Voice Portal (CVP) and Cisco UCCX/IPIVR in either H323 or SIP environments.• Designed and implemented VoIP solutions, including integrating Cisco Unified Communications products.• Identified and resolved escalated CUCM-related issues, resulting in minimal downtime.• Provided both 2nd and 3rd line BAU operational support and troubleshooting for internal and 3rd party fault resolution agencies.• Deployed and configured Cisco Unified Communications Manager (CUCM) for large enterprises.• Provided expert deployment expertise for Cisco UCCE/PCCE or UCCX projects, and consulted to clients on using the latest technologies, complying to Cisco Unified Communications PPDIOO Lifecycle methodologies.• Supported Pre-Sales/TAC Engineers with CUCM/UCCE/PCCE/UCCX/IPIVR/CVP Installations and MACs, • Produced High-Level/Low-level UCCE/PCCE/UCCX designs.

Key Standouts:• Provided Cisco UCCE/CUCM support, troubleshooting, as well as Cisco UCCE/CUCM BAU activities including MACDs.• Explored existing tools to cover proactive monitoring of critical UC components• Developed an on-prem UCCE Test Environment to allow patch testing prior to roll out on production environment.• Installed Backup servers to ensure restore point after end of support, and ensured that all patching is current.• Conducted a LOG4 Vulnerability Assessment and Remediation, as well as a Java Version Remediation.

Provided Cisco UCCE Pre-Sales support as well as Cisco UCCE Post-Sales/Project Engineering and UCCE 2nd/3rd line support.Conducted ICM scripting and CVP Call Studio VXML Application development including ASR/TTS (Nuance).

Key Standouts:• Led HCS Project Engineering/20 EMEA site migration, and provided HCS 2nd/3rd line support.• Developed CUIC Reports as well as CVP Call Studio VXML Applications.• Configured Voice Gateway and CUBE SBC.• Created High-Level design and Low-Level design/Runbook design.

Key Standouts:• Assisted with Cisco UCCE Pre-Sales, Cisco UCCE Post-Sales/Project Engineering and provided Cisco UCCE 2nd and 3rd line support.• Installed Voice Gateways and UCS C-Series.• Led CVP Call Studio VXML Application development including the use of ASR/TTS (Nuance).

Key Standouts:• Oversaw the service design for C7 and Squire SIGTRAN Gateway installation.• Acted as Cisco ICM Post-Sales Support/Deployment Engineer.

Coordinated Cisco CUCM/UCCE BAU tasks, as well as Service Design and Project Engineering activities.

• UC/Cisco UCCE BAU• Cisco UCCE 2nd line support

Was engaged to assist with the resolution of several UCCE Post-Implementation- issuesCisco UCCE supportCUCM support

Key responsibilities• Design and articulate bid-winning Cisco UCCE and UCCX based solutions to potential clients• Assist in achieving the team profit, revenue and new customer targets and objectives• To understand the supplier’s objectives and develop relationships with partners• Provide consultancy services to internal and external customers• Formulate Bill of Materials and quantify Professional Services costs together with required engineering effort and resources • Author and remain responsible for the delivery of a detailed suite of documentation for the purposes of project handover to both customers and in-life management• Upon solution deployments, to either act as, or in partnership with a Project Manager, as the central point of technical assistance in order to manage and co-ordinate resources and services• To support the sales function by assisting in the response to bids and ITT's relating to future business• Support sales by demonstrating the company's latest products and services capabilities to effectively secure incremental revenue• Maintain in-depth knowledge and records in relation to assigned projects, providing prompt and accurate information, advice and guidance to both colleagues and customers

Key responsibilities• As lead Post-Sales TDA, to identify and then implement actions that allows mitigation of risk to deployed projects• To take the lead in determining the suitability of new products and services into the business’ portfolio by way of technical evaluation and assessment• Raise, monitor and manage technical escalations to manufacturers relating to projects, in order to ensure problem free solutions deployment• Maintain a level of expert knowledge, skills and certification, in alignment with business needs and manufacturers requirements• Upon solution deployments, to either act as, or in partnership with a Project Manager, the central point of technical assistance to manage and co-ordinate resources and services• Responsible for the mentoring and training of engineers and customers in order to facilitate an effective knowledge and skills transfer• Lead the installation process through configuration and testing of relevant equipment to required standards• In partnership with pre-sales, to be responsible for identification of incremental revenue opportunities by way of establishing strategic technical relations with clients by advising account managers• 2nd/3rd line operational support for internal and 3rd party fault resolution agencies

Key responsibilities• Engaging with account teams in relation to qualifying complex opportunities• Identification and documentation of customer requirements: Authoring of High-Level design,obtaining sign off from other areas of the business where necessary• Technical support to Account Teams, including delivery of technical presentations to customers• Mentoring support for other colleagues as required• Formulation of proposals for customer, providing kit lists and commercial details, working with Financial Business Analysts for approval and optimisation• Responding to questions in customer ITT/RFI/RFP • Competitive positioning of Contact Centre portfolio, by demonstrating favourable comparisons against other provider’s solutions, both in written responses and presentations• Cisco ICM call routing script design• Working with project teams to implement customer solutions

Network Engineer dedicated to iT Post Office, during which time was assigned as Post sale Engineer for the implementation of a major Voice network migration project. Project managed the installation of PABX and ACD systems by 3rd party suppliers

• Project engineering• Maintenance and implementation of LANs/WANs using Cisco routers• Installation of 3Com hubs and Stratacom (Cisco IGX) Frame Relay multiplexers• Supported voice network in an operational capacity