Freddie Mack Email & Phone Number

St. Louis, Missouri, Us

• Increase customer satisfaction and operational efficiency by leading a high-performing team, achieving MVP status for top-five regional performance in the first month.• Streamline branch operations through improved team training and coaching, enhancing overall productivity and service delivery.• Develop and implement strategic sales and marketing initiatives that contribute to consistent business growth.• Manage 20 branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service.• Oversee the operations of more than 4,000 rental vehicles, ensuring vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns, and accident damage, are monitored and reported.

St. Louis, Mo, Us

• Boosted operating profit by 33% through targeted sales strategies and high-impact customer service improvements, achieving the #1 rank in the region.• Led a team of 7 employees to consistently exceed top performance metrics in customer service and revenue generation, enhancing branch visibility and reputation within the region.• Achieved a personal rank of #5 out of 42 Assistant Branch Managers in the region, contributing to the branch’s #2 position in revenue among 42 branches.

St. Louis, Mo, Us

• Ranked in the top sales positions for 8 out of 9 months, driving overall branch success and achieving MVP status multiple times.• Executed marketing and sales strategies that directly contributed to surpassing branch goals, ensuring consistent top-tier performance in a competitive market.

St. Louis, Mo, Us

• Earned recognition from the Regional VP for outstanding performance in sales and customer service, leading regional sales in rentals and insurance, and ranking in the top 3 out of 20 interns.• Efficiently managed a fleet of 115 vehicles, optimizing logistics and ensuring vehicle readiness to meet customer demand, contributing to increased customer satisfaction.

New York City, New York, Us

In this role I had to ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service. I coached, and motivated my team to drive sales that deliver exceptional customer service. Also, I maintained an awareness of all product knowledge, and current or upcoming product / trends

Lexington, Ky, Us

In this role I provided educational events and programs on the topics of holistic wellbeing of students. Daily, I interacted with a variety of community leaders and led in proactive wellness programs for underclassmen.

I provided exceptional customer service in person and by phone to dozens of patrons daily. I worked with game-day ticket operations at athletic events and reconciled ticket sales to ensure accuracy of register operations.

New York City, New York, Us

Lexington, Ky, Us

Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General