As a dynamic sales and operations professional, I’m dedicated to driving business growth, optimizing efficiency, and inspiring teams to deliver exceptional results. Currently leading operations at Enterprise Mobility’s DCA Airport station, I bring a hands-on approach to boosting customer satisfaction, team performance, and revenue. Throughout my career, I’ve implemented strategic sales initiatives and effective customer service practices, resulting in achievements like a 33% profit increase and MVP status for regional performance.With expertise spanning sales leadership, fleet management, and customer service, I’m passionate about finding creative solutions in fast-paced environments. I’d love to connect with other professionals who share a commitment to operational excellence and impactful leadership—feel free to reach out!
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Station ManagerEnterprise Mobility May 2024 - PresentSt. Louis, Missouri, Us• Increase customer satisfaction and operational efficiency by leading a high-performing team, achieving MVP status for top-five regional performance in the first month.• Streamline branch operations through improved team training and coaching, enhancing overall productivity and service delivery.• Develop and implement strategic sales and marketing initiatives that contribute to consistent business growth.• Manage 20 branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service.• Oversee the operations of more than 4,000 rental vehicles, ensuring vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns, and accident damage, are monitored and reported.
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Assistant Branch ManagerEnterprise May 2023 - May 2024St. Louis, Mo, Us• Boosted operating profit by 33% through targeted sales strategies and high-impact customer service improvements, achieving the #1 rank in the region.• Led a team of 7 employees to consistently exceed top performance metrics in customer service and revenue generation, enhancing branch visibility and reputation within the region.• Achieved a personal rank of #5 out of 42 Assistant Branch Managers in the region, contributing to the branch’s #2 position in revenue among 42 branches. -
Management TraineeEnterprise Jun 2022 - Apr 2023St. Louis, Mo, Us• Ranked in the top sales positions for 8 out of 9 months, driving overall branch success and achieving MVP status multiple times.• Executed marketing and sales strategies that directly contributed to surpassing branch goals, ensuring consistent top-tier performance in a competitive market.
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Management Trainee InternEnterprise May 2021 - Aug 2021St. Louis, Mo, Us• Earned recognition from the Regional VP for outstanding performance in sales and customer service, leading regional sales in rentals and insurance, and ranking in the top 3 out of 20 interns.• Efficiently managed a fleet of 115 vehicles, optimizing logistics and ensuring vehicle readiness to meet customer demand, contributing to increased customer satisfaction.
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Assistant ManagerFoot Locker Jan 2020 - Jul 2020New York City, New York, UsIn this role I had to ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service. I coached, and motivated my team to drive sales that deliver exceptional customer service. Also, I maintained an awareness of all product knowledge, and current or upcoming product / trends -
Student Wellness AmbassadorUniversity Of Kentucky Sep 2019 - Jan 2020Lexington, Ky, UsIn this role I provided educational events and programs on the topics of holistic wellbeing of students. Daily, I interacted with a variety of community leaders and led in proactive wellness programs for underclassmen. -
Athletic Ticket Office Student AssistantUk Athletics Sep 2019 - Jan 2020I provided exceptional customer service in person and by phone to dozens of patrons daily. I worked with game-day ticket operations at athletic events and reconciled ticket sales to ensure accuracy of register operations.
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Sales AssociateFoot Locker Jul 2019 - Aug 2019New York City, New York, Us
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Orientation LeaderUniversity Of Kentucky Jun 2019 - Jul 2019Lexington, Ky, Us
Freddie Mack Education Details
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Auburn University Harbert College Of BusinessGeneral -
Auburn UniversityGeneral
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University Of KentuckyGeneral
Frequently Asked Questions about Freddie Mack
What company does Freddie Mack work for?
Freddie Mack works for Enterprise Mobility
What is Freddie Mack's role at the current company?
Freddie Mack's current role is Station Manager at Enterprise Mobility.
What schools did Freddie Mack attend?
Freddie Mack attended Auburn University Harbert College Of Business, Auburn University, University Of Kentucky.
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