Freddie Ng Email and Phone Number

Customer Service

Manages a portfolio of mid-market merchants, including government agencies and ministries, publichealthcare and more (approximately 80 partners in total – generating $100mil annually).Net Promoter Scores [NPS]. Outperformed market target for 2years consistently.- Promote business expansion and partnership to drive spend and customer experience throughmarketing campaigns and initiatives. Channel expansion includes online acceptance, FXMulticurrency products, instalment plans and other AMEX products.- Growth rate of annual sales volume 3-5% yearly with middle market.- Know Your Customer (business security verification) and PCI Compliant, ensuring all merchantsare 100% comply with MAS regulations.- Working on service recovery accounts and customer escalations. Include contract renegotiations.- Promoting AMEX through value added business review presentation and marketing initiatives.seeless-Partner with Amex Technologies in providing information to support/facilitate IMR resolution.-Direct customer level engagement & troubleshooting for online payment gateway and EDC.-Work with product vendors & managers on resolving issues to address the defects and issues raisedin the production environment striving for reductions in cost and improvements in customersatisfaction.