Responsibilities• Use C++, Java, and Python to develop full-stack GIS applications• Build software that follows industry-standard design patterns, development methodologies, and deployment models• Design, test, release, and support AI capabilities in the ArcGIS platform to improve overall data quality• Solve complex problems with application design, development, and user experiences• Collaborate with other developers, engineers, and product managers throughout the development process• Work effectively in an Agile Scrum team environment

Responsiblities• Provide high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting• Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Online, ArcGIS Pro, and related technologies• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture• Maintain comprehensive case documentation in customer relationship management (CRM) system• Work in other technical areas of software support as needed such as identifying issues and logging defects

Responsiblities• Attend conferences and GIS user group meetings as a technical resource.• Contribute to Code Gallery, GitHub, Knowledgebase Articles, SDK Samples, and GeoNet.• Document technical issues via case tracking which involves authoring, technical editing and publishing of Knowledge Base articles as well as authoritative online content.• Develop and create documentation used to partner with software development teams to troubleshoot issues and evaluate solutions.• Identify, understand, and recommend solutions for customer issues by means of ArcGIS technologies.• Interpret user issues to determine or recommend software changes to product engineers.• Implement samples that exercise and illustrate the functionalities of our SDKs.• Provide high quality technical support to end users of Esri software to effectively diagnose and resolve cases, while making a positive impression.• Resolve escalations for premium and strategic customers.• Work well in a high energy, fast pace, enthusiastic, positive and collaborative environment.Key Achievements• Effective at diagnosing and solving cases with outstanding customer service.• Presented topics at Esri Developer Summit Conference• Subject Matter Expert in the ArcObjects and ArcGIS for Runtime technologies.• Versatile at learning and leveraging new technologies to accomplish a task.

Responsibilities• Collaborate with Readiness Leads to present or disseminate product related information to Support staff via knowledge transfer, workshops, documents, etc.• Knowledge of unit testing, design patterns, and other software development skills.• Participate in Holistic Testing and Beta support before products are released.• Provide technical guidance and troubleshooting support to analysts in the respective technology unit.• Proactively reach out to analysts daily to identify where additional help or resources are needed.• Research specific readiness tasks as assigned to understand the technical aspects of new products and new functionalities in existing product releases.• Review all bugs and enhancements for technical accuracy.• Server as liaison with development teams to get answers to questions for customer issues.• Work with Technical Account Managers as a technical point of contact for Escalations and help coordinate resources.

Responsibilities• Develop and create documentation used to partner with software development teams to troubleshoot issues and evaluate solutions.• Document technical issues via case tracking, which involves authoring, technical editing, and publish of Knowledge Base articles as wells as authoritative online content.• Provide high quality technical support to end users of Esri software to effectively diagnose and resolve cases, while making a positive impression.• Identify, understand, and recommend solutions for customers issues by means of ArcGIS technologies.• Interpret user issues to determine or recommend software changes to product engineers.• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative environment.Key Achievements• Capable of learning new concepts quickly, retaining large amounts of information, and adapting to a changing work environment.• Excellent verbal and written communication skills including gathering feedback and making presentations.• Innovative at creating custom solutions for customers.• Participated in the holistic testing process of several Esri technologies.• Presented topics at Esri International User Conference.• Resolved obstacles experienced by key clients during National Disaster Relief efforts.• Subject Matter Expet in ArcPad, Network Analyst, Python, and Modelbuilder.

Worked with Support Analysts, who assist Esri customers in solving technical problems, by documenting technical issues, tracking incidents, writing Knowledge Base articles, and submitting software defect/enhancement requests.