• Train and coach New Hire Orientation. • Answer payroll and benefits inquiries.• Execute a monthly Company Newsletter.• Perform Human Resources administrative duties such as inputting new hire information, managing attendance/timekeeping, and managing payroll.

• Manage the day-to-day store operations while leading a team of 9 Retail Sales Representatives.• Achieved Top 10% store ranking in the Georgia/Alabama region in net activations, customer service, accessory revenue, and price plans.• Partner with Retail Sales Representatives in closing customer contracts via solution selling.• 2016, led the District in net activations, achieving 110% to quota.• Identify selling skill gaps, and partner with the General Manager in creating and implementing a developmental plan to help the team meet and exceed sales metrics.• Partner with Retail Sales Representatives to educate customers on product features and benefits.• Train and coach Retail Sales Representatives to deliver an exceptional customer experience by managing customer flow and store traffic.• Collaborate with product representatives in facilitating in-store training on new products and accessories to maximize sales objectives.• Perform administrative duties such as analyzing staffing needs, reporting financial and sales data, managing cash, and meeting compliance, and retention goals.• Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness.

• Actively engaged with customers to understand their needs and delivered solutions utilizing Verizon products. • Partnered with management to develop strategies for exceeding monthly sales quotas. • Closed on average 100 customer contracts a month, achieving 120% to quota.• 2015, led the District in growth of strategic products, with over 50% of contracts representing incremental product sales.• Collaborated with management in training Retail Sales Representatives on best practice strategies for closing small business sales contracts.• Selected for Verizon’s Lead Manager Development Program.

• Devise and maintain office systems, including data management and filing. • Arrange and schedule client meetings, appointments. • Screening phone calls, inquiries and requests, and handling them when appropriate. • Dealing with incoming email, faxes and mail, often corresponding on behalf of the executive team. • Ability to provide above and beyond excellent customer service. • Producing documents, briefing papers, reports and presentations • Organizing and attending meetings and ensuring the presenters are well prepared for each meeting. • Liaising with clients, suppliers and other staff. • Expense report processing for Executives. • Carry out specific projects and research. • Responsibility for accounts (invoice processing, expenses, phasing, accruals, working closely with Finance) and budgets (phasing, forecasting, documentation). • Support internal communications amongst staff.

- Assistant coach responsible for executing the Girls on the Run program with girls ages 11 to 13 by utilizing a curriculum that ultimately prepared girls to run a 5K by promoting physical and mental health via group discussions and activities. - Responsible for the organizational management of the volunteer program by inputting data into SalesForce software resulting in a streamlined approach of data gathering.- Team Leader responsible for overlooking volunteer activities during Girls on the Run seasonal event.- Created and implemented communication and marketing strategies, including social networking sites, to increase community awareness and advance the Girls on the Run mission, vision, and brand. - Composed media kits to assist in connecting the organization to other media outlets specific to the Los Angeles area.- Developed fundraising campaigns to support the creation of scholarships for future program members.- Participated in outreach events, which helped promote the advantages of the program for young girls as well as volunteer opportunities for the local community.

- Managed the day-to-day operations of the community center, fields, and gymnasium facility.- Responsible for coordinating recreation programs for adult and youth sports, senior services, special events, and other recreational activities.- Coached children ages 4-7 in sports such as tee-ball, soccer, track, and basketball.- Promoted the safety of all program participants by demonstrating the proper methods of playing sports and indicating the precautions that should be taken in accordance with the City of Los Alamitos safety guidelines.

- Responsible for stocking products, receiving shipments, and organizing merchandise and other materials on the sales floor.- Maintained accurate information on pricing, location, and product quantity in order to assist both customers and fellow employees with inquiries.

- Responsible for working with senior patients by maintaining them physically active through various range of motion exercises in an effort to improve the patient’s muscle mobility.- Ensured patients adhered to a stringent meal schedule by preparing suitable, nutritional meals recommended by their respective physicians.- Administered medication prescribed by patients respective physicians in a timely manner.- Ensured consistent mental stimulation of patients through constant conversation and the utilization of reading materials.- Provided daily companionship and assisted with light cleaning duties.