Fred Du Perron Email & Phone Number

Sherbrooke, Qc, Ca

Montreal, Quebec, Canada

Led software development team using the Scrum framework and individually contributed to data projects mainly in the Salesforce and Looker spaces, supporting our Data, Web, Marketing and Sales Development teams.- Integrated key web and marketing platforms with core systems, improving data consistency and marketing effectiveness.- Spearheaded CRM migrations to unify lead creation & management, reducing required maintenance and optimizing data workflows across systems.- Developed ETL processes to support management daily dashboards for our Marketing and Sales leaders, resulting in quicker iteration of new strategies by leaders.- Implemented data creation monitoring and alerts to prevent downtime, lost data and customers.- Executed data migration projects to unify billing structure to a single process using Stripe, moving away from custom POS-based solutions.

Sherbrooke, Quebec, Canada

Trailblazed the creation of a software development team solely dedicated to improve a previously-unmaintained Salesforce CRM. Led technology support operations to dealerships as well as internal bug resolutions through integrators.- Led a team of 5 developers, business analysts and operations coordinators to deliver software and processes for Salesforce CRM within the Sales and Service Clouds, as well as platform objects and features.- Managed the product management activities across the scrum framework including sprint reviews, plannings and standups.- Governed multiple projects in the software development, operations improvement and service delivery spaces.- Trained new employees, ranging from BAs, devs, customer support to operations. - Oversaw internal and external bug resolutions in Salesforce, SAP and SQL environments, influencing positive change in our time-to-resolution metrics. - Led dealer support operations for technology services consistently delivering 90+ NPS.

Sherbrooke, Quebec, Canada

Sherbrooke

Implemented data-driven processes to automatically manage day-to-day operations and support dashboards provided to executive leadership team regarding warranty claim assessment, extended contracts and vehicle registrations across the global dealer network.- Headed a team of 5 warranty clerks in charge of vehicle registrations and extended service contracts administration.- Led the development of a robust warranty data audit program overseeing a global network of 4 000 dealerships leading to north of 500K$/year in recovered capital.- Initiated & executed a sustainable growth plan of warranty operations to deliver on service-level agreements, customer experience, risk and financial limitations- Coordinated the team of warranty claim assessors in the day-to-day to deliver on service-level across NA, EMEA & APAC.- Managed the Sarbanes–Oxley (SOX) process regarding financial authorities and limits associated with warranty assessments.- Overhauled the warranty part return process, reducing by 5X the quantity of necessary parts to return to the OEM and improved the process flow of part assessments for quality control and financial conformity.

Sherbrooke

- Successfully built & delivered more than 10 business cases resulting in 30M$ approved for business units.- Redesigned the transportation of a distribution network to improve the quickness of delivery and reduce costs across North America.