My daily roles as IT support in branch are including but not limited to:• Safeguarding the starting of daily business within point of sales operations, pricing, and system administration;• Providing stable software connection and hardware utilization for 30+ users with SLA no less than 98,3%; and• Spearheading and conceptualizing hardware and software troubleshooting solutions across all departments.Achievements:• The game changer for system transition from Microsoft DOS base system to a more modernized POS system;• Praised for being highly initiative to solve issues that would highly cost the company some expenses; and• Supervised four (4) admin staff for five (5) years within cross-department functions.

My main roles and achievements were as follows:• Tailoring and delivering business opportunities offers for 50+ prospective automotive workshops / month;• Preparing, delivering, and recording weekly wage and timesheet distribution for 26+ technicians;• Getting privileges on roles expansion and salary increase based on remarkable work ethic and achievements.