Directed day-to-day operations and implemented strategic initiatives to support national sales program that impacted 900+ associates/technicians. Managed in-house and outsourced operations support staff of 15.• Increased sales revenues by 250% to $6.5 million in 2 years • Evaluated internal metrics to identify process breakdowns and developed motivational staff training resulting in 120% improvement in resource utilization while increasing resource productivity by over 100%• Lead in-house and outside agency creative staff in developing marketing and training materials resulting in increased productivity while cutting related costs by 55%• Managed budget of approximately $1.2 million with complete responsibility for profit and loss, and maintained a consistent record of staying within or under budget

• Developed proactive communication plan to enhance business relationship with retail accounts thereby driving sales growth in the business from $623 K in 2002 to $1.2 M in 2003• Initiated project, developing and designing process for submitting sales electronically, which contributed to the revenue increase above while reducing lead-time by 650% and eliminating related administrative costs