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Result-driven professional with experience providing comprehensive technical support to businesses in the telecommunication sector. I help companies automate and systematize their communication and data processes; from identifying problems and conceptualizing solutions, to installing and providing maintenance to software and hardware systems. I also specialize in implementing largely complex Business Enabling Systems, with a clear understanding on how to spot potential failures and detect incorrect system practices.
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Sr. Software Support EngineerPowerflex Feb 2023 - Mar 2024California, United States• Solve customer issues independently and be a go-to resource for other team members• Perform hands-on problem solving with drivers and site hosts to re-enforce the company brand of robust and scalable EV charging• Establish processes within the support team to improve efficiencies and output• Work with all stakeholders to make process improvement that brings efficiency into collaboration with multiple teams• Analyze field issues to provide insights on product quality and process improvement• Provide support by answering driver phone calls, emails, and customer inquiries• Recommend Bug fixes, code improvements, software updates, etc. -
Technical Team LeaderHuawei Technologies Oct 2017 - Feb 2023Bogota,D.C., Capital District, Colombia• Develop architecture diagrams, plans, and designs for different project phases: prepaid, postpaid, and fixed.• Efficient communication with customers, sorting out their requirements and increasing their trust in the team.• Act as a mentor and technical referee for team implementations and decision making within projects. • Lead software solution projects, planning, assessing, and tracking their installation, integration, and operation.• Accomplished the movement of 16 Racks, which were working as a GDR, between 2 different locations in 2 months.• Developed shell scripts to enable missing software functionalities, bringing down the delivery & implementation phase of offline batch processes from a month to a week. -
Technical DirectorHuawei May 2019 - Nov 2020Bogota,D.C., Capital District, Colombia• Liaise between Huawei Headquarters & local customers for their system migration of telecom subscribers. • Implement solutions to regional platform risks, keeping customers updated with the latest security patches. • Assess, test, troubleshoot, and execute maintenance procedures for the operating systems and software.• Secured 3 promotions, from Applications and Software Engineer to Technical Director. • Became a key member in the delivery of the first Huawei Business Enabling System out of China, securing a successful migration of around 21 million prepaid, postpaid, and fixed convergent subscribers in 3 years.
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Full Stack DeveloperBitzual Company Nov 2016 - Oct 2017Greater Chicago Area• Experienced planning and delivering software platforms used across multiple products and organizational units.• Experienced developing Web Applications using programming languages such as HTML, CSS, JavaScript, JQuery, Python and Web API's• Implemented projects using Wordpress and customized big part of it's functionalities in order to meet customer needs
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It Assistant & Multimedia SpecialistSolex College Oct 2015 - Jul 2017Greater Chicago Area• Orchestrated the implementation and commissioning of the LMS for the College. • Developed and implemented a rollback to default stage functionality performed on computers every week, helping to significantly reduce the operation and maintenance time spent. -
Ngbss Oss Solution ArchitectHuawei Technologies Sep 2012 - Mar 2015Caracas, Venezuela• Plan and develop logical and physical specifications by properly collecting users’ requirements and documents• Coordinated with R&D to ensure feasibility and timely delivery of solutions to customers. • Facilitated meetings with customers to navigate solutions’ features & other affairs until SOW sign off.• Have led complex cross functional teams during installation, deployment, and commissioning of BSS/OSS pilot projects and commercial FTTH NGBSS OSS solutions.
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Application And Software EngineerHuawei Technologies Aug 2011 - Sep 2012Caracas, Venezuela• Oversaw the software operation, maintenance, and testing of the service charging gateway for Telefonica.• Delivered proactive solutions in 24/7 on-site call to support customers and commissioning of hotfixes.• Delivered scheduled APN migrations, starting with 200k CDMA users to 4M GSM 3G users for a year.• Portal development that improved the response time to report to customers from 10 minutes to real time.• App development to roll back the protection state of the SCG platform, significantly lowering the effort of the team during night shift and the amount of overtime hours and costs to the project.• Secured recognitions such as “Elite Employee” and “Outstanding Performance” due to professional merit.
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Field Engineer TraineeSchlumberger Sep 2010 - Mar 2011Maturín, Venezuela• Acquired familiarity, to level needed to perform well service cementing duties on field• Achieved functional and technical skills required for assignments in the cementing area• Assisted in the planning, preparation, and execution of cementing jobs
Freddy Duque Skills
Freddy Duque Education Details
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Universidad Nacional Experimental Del TachiraComputer Science -
English As A Second Language
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Unidad Educativa Colegio Santa Teresita Del Niño JesusData Processing
Frequently Asked Questions about Freddy Duque
What is Freddy Duque's role at the current company?
Freddy Duque's current role is Software Support Engineering Manager at PowerFlex.
What is Freddy Duque's email address?
Freddy Duque's email address is fd****@****lex.edu
What is Freddy Duque's direct phone number?
Freddy Duque's direct phone number is +131292*****
What schools did Freddy Duque attend?
Freddy Duque attended Universidad Nacional Experimental Del Tachira, Solex College, Unidad Educativa Colegio Santa Teresita Del Niño Jesus.
What are some of Freddy Duque's interests?
Freddy Duque has interest in Science And Technology.
What skills is Freddy Duque known for?
Freddy Duque has skills like Java, Linux, Telecommunications, Mysql, C++, Javascript, Sql, Html, Php, Software Development, Bss, Billing Systems.
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