Freddy Ramirez work email
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Freddy Ramirez personal email
With 10+ years of experience in managing technical projects and support, I am a fully cleared Systems Administrator at AT&T, where I support an array of systems within the Government Defense and National Security sector. I have multiple industry certifications, such as CISM, CASP+, and CCNA, as well as skills in system integration, data analysis, and software installation.As a proven troubleshooter and problem solver, I have a verifiable history of maximizing output with minimal risk or expenditures. I am also an Information Systems Technician with the United States Navy Reserve, where I troubleshoot, resolve, or escalate various technical, configuration, and system-related issues. Colleagues describe me as a progressive, driven, positive , analytical, and managerial expert who can be relied on to improve overall efficiency, operability, and functionality. I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.
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Assistant Reserve Program DirectorU.S. Navy Reserve Apr 2024 - PresentNorfolk, Va, Us -
Information System TechnicianU.S. Navy Reserve Oct 2022 - Mar 2024Norfolk, Va, Us -
Host Forensic AnalystU.S. Navy Reserve Mar 2020 - Sep 2022Norfolk, Va, Us -
Principal Systems Administrator (Government)At&T Sep 2022 - PresentDallas, Tx, Us -
Systems Administrator - Desktop Support (Government)Zenetex Dec 2020 - Sep 2022Herndon, Va, Us• Serve as Tier 2 & 3 support within the enterprise - responsible for IT-related end client computing requests, patching, and deployment of mission focused enterprise systems• Responsible for the deployment of thin clients, thick clients, VOIPS, printers, scanners, multifunction printers, and other end points - ensuring that they are configured properly within DHCP to prevent network connectivity issues.• Demonstrative experience providing desktop support services to a variety of End User Computing (EUC) platforms on a physical and virtual environment utilizing Citrix.• Perform periodic maintenance, hardware upgrades, replacements, firmware upgrades, and system configuration changes. -
Mobility Business ConsultantAt&T Mar 2017 - Feb 2021Dallas, Tx, Us• Reviewed customer request documents to write performance specifications and build performance dashboards with key metrics for driving and managing business performances.• Coordinated with various business/operations personnel and clients to monitor and report key performance metrics on a monthly, quarterly, and annual basis.• Evaluated inventory and delivery needs, optimizing strategies to meet client requests. • Provided information on network policies, contract parameters, and payment plans. • Completed client requests; delivered technical assistance, recommendations, and solutions; and generated updates via OPUS system. -
Service Desk SpecialistAgilixir Nov 2014 - Dec 2016• Delivered technical support for 300+ users, ensuring proper maintenance, replacements, and installation of workstations, printers, and peripherals. • Utilized JIRA Service Desk System to input, track, and document trouble tickets and issues; provided users with prompt updates and resolutions, maximizing system uptime. • Prepared support documents for ticket elevation to Tier 2 and 3 support teams. • Performed office administration, records management, and user account management using Microsoft Productivity tools (e.g. Word, Excel, PowerPoint) and Windows Active Directory.• Remotely accessed user workstations via RDC and DameWare, restoring logon capability.
Freddy Ramirez Skills
Freddy Ramirez Education Details
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Western Governors UniversityCybersecurity And Information Assurance -
University Of Maryland Baltimore CountyInformation Systems -
Howard Community CollegeGeneral Studies - Business And Technology
Frequently Asked Questions about Freddy Ramirez
What company does Freddy Ramirez work for?
Freddy Ramirez works for U.s. Navy Reserve
What is Freddy Ramirez's role at the current company?
Freddy Ramirez's current role is Principal Systems Administrator @ AT&T.
What is Freddy Ramirez's email address?
Freddy Ramirez's email address is fr****@****tex.com
What schools did Freddy Ramirez attend?
Freddy Ramirez attended Western Governors University, University Of Maryland Baltimore County, Howard Community College.
What skills is Freddy Ramirez known for?
Freddy Ramirez has skills like Computer Maintenance, Customer Experience, Computer Networking, Information Technology, Problem Solving, Communication, Critical Thinking, Customer Service, Technical Support, Computer Hardware Troubleshooting, Microsoft Products.
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