Fred Eason Email & Phone Number

6205- B Peachtree Dunwoody, Atlanta, Ga. 30324

Alpharetta, Ga

• Manage all phases of the full-cycle recruitment process including sourcing, recruiting, candidate interviews, coordinating candidate testing, presentation to Hiring Manager, salary negotiations, employment offer presentation and coordination of pre-employment processes • Develop strong candidate relationships and partner with Hiring Managers to identify key requirements and set recruitment strategy for all open roles.• Manage candidates seamlessly through the interview process, set expectations and provide feedback• Partner with applicants and inform them of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, promotional opportunities and other related information• Provide regular updates to Staffing Team and Hiring Managers on status of open positions• Attend hiring events to source and attract candidates

Alpharetta, Ga

• Manage all phases of the full-cycle recruitment process including sourcing, recruiting, candidate interviews, coordinating candidate testing, presentation to Hiring Manager, salary negotiations, employment offer presentation and coordination of pre-employment processes • Develop strong candidate relationships and partner with Hiring Managers to identify key requirements and set recruitment strategy for all open roles.• Manage candidates seamlessly through the interview process, set expectations and provide feedback• Partner with applicants and inform them of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, promotional opportunities and other related information• Provide regular updates to Staffing Team and Hiring Managers on status of open positions• Attend hiring events to source and attract candidates

Alpharetta, Ga

• Managed a team of 10-15 recruiting professionals in support of the Microsoft account• Developed recruitment strategies and implemented processes to support the client’s monthly hiring goals • Directly recruited for Manager-level positions, sales positions, Engineering positions and military positions requiring security clearance• Managed compliance and facilitated weekly audits to ensure high service delivery and quality adherence• Created and implemented operational processes to maximize team resources and increase service level• Served as key point of contact for addressing and resolving client and vendor-related issues• Managed on-site staff development and provided coaching/mentoring to harness team member skills leading to improved service delivery to clients and increased customer satisfaction• Responsible for billing, reporting, P&L and forecasting support

Alpharetta, Ga

• Directly managed team of 30-40 telemarketing sales professionals responsible for selling voice over IP, cable and internet solutions and value added application packages to business and residential customers • Assisted representatives in fulfillment of goals through monitoring, constructive feedback, initial and on-going training and tracking performance evaluations.• Ensured timely communications to all sales employees with any changes to product, pricing, campaign updates through team meetings and one on one communications.• Provided leadership, coaching and development, training and motivational techniques to sales representatives to ensure Representatives met and exceeded the markets multi-product sales goals consistently

Alpharetta, Ga

• Responsible for new hire training and development.• Developed training curriculum for a call center of 1500 + employees.• Effectively and constructively interact with management regarding needs and progress of training.• Analyzed Sales / Service trends and implemented action plans to drive center performance.

Alpharetta, Ga

• Managed team of 18-20 sales professionals• Analyzed Sales / Service trends and implemented action plans to drive center performance• Responsible for managing team resolution time and up-selling goals• Efficiently managed employee’s developmental plans and team effectiveness• Developed, motivated and trained associates in job proficiencies and product knowledge• Developed sales training curriculum for a call center of 1500 + employees• Effectively interacted with management regarding assessment needs and progress of training