Through the implementation of the National Housing Strategy, this role supports an amazing team of Specialists and Sr. Officers who work with clients to finance their affordable housing construction projects, ensuring that the funds are advanced and the projects are built! We work with proponents looking to build affordable, accessible and environmentally friendly homes for Canadians.

Responsible for providing substantive technical knowledge and expertise in the development of the Corporation’s operational risk management policies and oversight including the following details: • supporting the design, implementation and maintenance of the Operational Risk Management as part of the second line of defence for operational risk, and the development of operational risk policies, guidelines, tools as well as overseeing their application within business lines. Providing… Show more Responsible for providing substantive technical knowledge and expertise in the development of the Corporation’s operational risk management policies and oversight including the following details: • supporting the design, implementation and maintenance of the Operational Risk Management as part of the second line of defence for operational risk, and the development of operational risk policies, guidelines, tools as well as overseeing their application within business lines. Providing guidance and training to Business Areas and Functional Management. • Researching, keeping abreast of, and advising on regulatory guidance and industry leading practices related to ORMF (such as OSFI or Basel guidance). • Identifying, assessing, measuring, controlling and reporting on Operational risk. • Monitoring compliance with the Operational Risk Management Framework and associated policies and guidelines • Providing independent challenge to Business Areas and Functional Management. • reporting on operational risk profile, operational risk appetite and on any significant operational risk issues, including new and emerging risks. Show less

Senior Manager , Financing Operations with CMHC, Investment and Loan Processing Division of Assisted Housing. Supporting the implementation and launch of the National Housing Strategy.

This role provides direct oversight to the Financial Intelligence Unit's Detection and Investigations Teams for TD North American Credit Cards. These teams detect and investigate specific activity, determine risks and ensure compliance within the regulatory framework of the Canadian Banking legislation regarding Anti-Money Laundering requirements. Responsibilities, in addition to the investigations and detection processes, include project management of systemic and procedural changes, staff… Show more This role provides direct oversight to the Financial Intelligence Unit's Detection and Investigations Teams for TD North American Credit Cards. These teams detect and investigate specific activity, determine risks and ensure compliance within the regulatory framework of the Canadian Banking legislation regarding Anti-Money Laundering requirements. Responsibilities, in addition to the investigations and detection processes, include project management of systemic and procedural changes, staff alignment, implementation of new programs and initiatives and general management of budget, hiring, facilities as required. Show less

This role provides regional operations oversight for the TD Canada Trust Retail network in North and Eastern Ontario. Primary responsibilities included direction of 7 regional operations advice staff providing support to 126 retail branches in 8 sales districts. Retail banking is governed by strict rules and regulations and incorporates guidelines to ensure these are met. The regional operations advisers provide direction and asses compliance through defined testing and review. In addition,… Show more This role provides regional operations oversight for the TD Canada Trust Retail network in North and Eastern Ontario. Primary responsibilities included direction of 7 regional operations advice staff providing support to 126 retail branches in 8 sales districts. Retail banking is governed by strict rules and regulations and incorporates guidelines to ensure these are met. The regional operations advisers provide direction and asses compliance through defined testing and review. In addition, the Operations team as a whole assists with regional initiatives, real estate management, budget planning and internal network communications. Show less

Supervised 4 integral teams comprised of 18 associates offering superior service to internal business partnersManaged internal communications, associate knowledge database and team huddle contentLiaised for the operations department with internal compliance and operations risk management, acting as primary point of contact with internal and external auditors Provided key direction on internal quality monitoring and controls measuring adherence to regulatory requirements, including… Show more Supervised 4 integral teams comprised of 18 associates offering superior service to internal business partnersManaged internal communications, associate knowledge database and team huddle contentLiaised for the operations department with internal compliance and operations risk management, acting as primary point of contact with internal and external auditors Provided key direction on internal quality monitoring and controls measuring adherence to regulatory requirements, including adherence to CPA standardsMaintained the operations and account maintenance policies, drafting and revisions Show less

Responsible for managing the Chargeback department within the canadian operations.

Supervised operations teams in the resolution services department responsible for disputes, correspondence, production operations and payment processingDirectly led team responding to customer disputes, designated as point of contact for MBNA Canada to merchant banks and MasterCard international for chargeback process Functional responsibilities included sign-off for operational losses related to Basel reportable events and monitored adherence to unclaimed credit balance… Show more Supervised operations teams in the resolution services department responsible for disputes, correspondence, production operations and payment processingDirectly led team responding to customer disputes, designated as point of contact for MBNA Canada to merchant banks and MasterCard international for chargeback process Functional responsibilities included sign-off for operational losses related to Basel reportable events and monitored adherence to unclaimed credit balance requirementsCompleted key detailed reporting on the banks results relating to transactions and success in the chargeback processAwarded the top chargeback processing company 2 years in a row, 2007-2008 by MasterCard international Show less

Operational risk manager providing support to sales and customer service departmentsEnsured compliance with key regulatory banking requirements (Privacy, FCAC, OSFI, CRTC and others) Administered and tracked adherence of required annual education required of the bank by government regulators.Directly performed internal quality monitoring and self-monitor controls measuring adherence to regulatory requirementsProvided direction and review of operations and account maintenance… Show more Operational risk manager providing support to sales and customer service departmentsEnsured compliance with key regulatory banking requirements (Privacy, FCAC, OSFI, CRTC and others) Administered and tracked adherence of required annual education required of the bank by government regulators.Directly performed internal quality monitoring and self-monitor controls measuring adherence to regulatory requirementsProvided direction and review of operations and account maintenance policies, drafting and revisionsMembership with the Global Association of Risk Practitioners Show less

Managing teams in various inbound and outbound customer contact areas within the bank

Details available on request