Frederic Bois Email & Phone Number

Beaumont-Hague, Normandie, France

Beaumont-Hague, Normandie, France

à la tête d'une équipe de 30 personnes et d'un outil de production performent, je dois superviser la production ainsi que le service de 1300 repas par jour sur 2 restaurants.

Républic Démocratique Du Congo

- 197 rooms, 1 restaurant, 2 bars, 300 sq m² banqueting space. - F&B revenue 2 000 k$ in 2017, 2 400 k$ in 2018.- GOP -16% in 2016, + 14% in 2017, +26% in 2018 after fees.- R P S : e-réputation score 2017 79%, 2018 91.6%.- Management contract by the Accor Group started to restore the deteriorated image of the establishment.- Implemented Accor procedures, Hygiene training, Accor values, defined staff roles and recruited where necessary.- All done in a very complex economic and political environment. - GM Manoël Parrent.

- 231 rooms, 2 restaurants, 2 bars, 500 sq m²banqueting space and in-room services.- 2 500 k€ Revenue and 51 000 covers in 2014, breakfast excluded.- No Executive Chef for more than 2 years previously.Key Achievements- Motivate and empower the long-term kitchen team to do a good job in a good social atmosphere- Undertook diagnostic and ordered equipment to restart production.- F&B Guest Satisfaction 2014: +10% NPS and +0.5% Olakala vs 2013.- Developed and fixed HACCP procedures (18/20 Silliker Audit Score).- -2% food cost in 2014 vs 2013.- GOP: +5% F&B vs budget&2013 despite the problems (Ebola: -300k€ in F&B Revenue).- GM Alain Thomas.- October 2014: Kinshasa Grand Hôtel pre-opening assignment for Pullman Hotel.- Human resources framing for F&B department.- HACCP training.- GM Vincent Delesalle.

Education record

Activities and Societies:Management Training: Train the Trainer, Communication Tools, How to delegate, Knowing Yourself, Body & soul.

Brevet Etudes Professionnelles & Certificat Aptitude Professionnelle Hôtellerie, Kitchen Program, Food & Beverage